Podium · 4 days ago
Integration Specialist - AI
Lehi, UT
Full-time
Onsite
Entry, Mid Level
2+ years expPodium is dedicated to empowering local businesses through its AI-driven platform that enhances lead conversion and communication. The Integration Specialist - AI will play a vital role in coordinating and executing integration projects with clients, ensuring successful setups and ongoing support.
CollaborationConsumer ReviewsMessagingSaaSSoftware
Responsibilities
You will coordinate standard and custom integration projects for Podiums clients
You will scope out and plan projects with strategic clients, ensuring that they are set up for long-term success and scalability
You will be comfortable configuring API settings and managing a work queue alongside Customer Success Account Managers (AMs/CSMs)
You will support our strategic clients and Account Managers (AMs/CSMs). The integrations you complete are key components in the overall success plan for the clients they manage
You will solve integration issues. Technical and process issues may arise during the initial integration or as dependent platforms change. You will troubleshoot and solve these problems
You will serve as an integrations expert across Podium and share customer needs for automations to continually improve the integrations and automations we offer
You will maintain high quality documentation of the clients integrations that we set up, as well as update any existing client workbooks/SOPs when needed
You will be explaining technical documentation, such as the Developer API Portal, to strategic clients that comprise both non-technical and technical audiences
Qualification
Required
2-3 years prior experience setting up software or following technical operating procedures
Experience using API's, webhooks and FTP's
Demonstrated over-achievement managing a large work queue
Experience working directly with clients, comfortable explaining complex technical processes in a concise way to contacts in varying roles and technical aptitude at an organization
Constantly invents new and better ways to get tasks done
Is accountable to others. Your projects will be part of a larger client engagement
Earns the trust of your colleagues by always keeping your commitments
Keep your key stakeholders informed on the progress being made in setting up integrations
Is able to identify short-term and long-term issues or concerns related to client's integrations and adjust projects accordingly
Focuses on results. What you do has clear purpose and you are not satisfied until you achieve your planned outcomes
Benefits
Open and transparent culture
Life insurance, long and short-term disability coverage
Paid maternity and paternity leave
Fertility Benefits
Generous vacation time, plus three 4-day summer holiday weekends
Excellent medical, dental, and vision benefits
401k Plan
Bi-annual swag drops with cool Podium gear and apparel
A stellar HQ (Utah) gym with local professional coaches and classes offered
Onsite HQ (Utah) child care center, subsidized for employees
Company
Podium
Podium is a customer communication platform for businesses who interact with customers on a local level.
1001-5000 employees
H1B Sponsorship
Podium has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (2)
2023 (3)
2022 (3)
2021 (4)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$422.65MKey Investors
Y Combinator Continuity FundIVPAlbum VC
2022-10-31Series Unknown
2021-11-15Series D· $201M
2020-04-07Series C· $125M
Leadership Team
Eric Rea
Co-founder & CEO
Dennis Steele
Co-Founder
Recent News
2025-11-25
2025-11-19
Company data provided by crunchbase