Modern Disposal Services, Inc. · 1 month ago
Systems & Network Administrator
Lewiston, NY, US
Full-time
Onsite
Mid, Senior Level
$62K/yr - $72K/yr
3+ years expModern Disposal Services, Inc. is seeking an experienced Systems and Network Administrator to maintain and enhance their IT infrastructure. This role involves supporting and maintaining servers, networks, and cloud services while ensuring the reliability and security of operational technology across multiple facilities.
Environmental ConsultingRecyclingWaste Management
Responsibilities
You will be required to provide technical support to Desktop PCs, Laptops, Tablets, Smart Phones, Desk telephony, AV equipment, Comms room devices/activities, network cabling, software installation, troubleshooting and any other related technology
Provide a high level of customer satisfaction and extremely strong communicator both verbal and written, emphasis on quality over quantity
Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems
Work self-sufficiently to perform fault diagnostics, deliver user requirements, while maintaining standards and SLAs
Accurately testing, identifying, preparing, repairing, resolving, and documenting end user technical issues relating to Desktop support. Devices include, but are not limited to desktop PC, micro PC, thin client, laptop, tablet, smartphone, desk equipment, cabling, printers and MFDs
Customer ticketing is worked upon ensuring the timely delivery of service, along with users facing updates
To provide infrastructure administration functions such as cable runs, cable termination, switch and firewall configuration, patch management
Provide on-site cover as part of a shift arrangement and support remote offices when required
Troubleshooting and resolving software issues; OS Imaging/reimaging and associated systems administration activities
Qualification
Required
3–5+ years of professional experience in systems or network administration
Hands-on experience with Microsoft Azure / Azure AD / Microsoft 365
Hands-on experience with Cisco Meraki switches and security appliances
Hands-on experience with VMware ESXi / vCenter
Hands-on experience with SonicWall firewalls & VPN
Strong knowledge of Windows Server, Active Directory, DNS, DHCP
Proficiency with networking technologies: TCP/IP, VLANs, routing, VPNs
Experience troubleshooting servers, network and cloud-integrated systems
Capable of installing, removing, maintaining, monitoring of IT technologies
Capable of troubleshooting issues with an end-user device, including all hardware, operating system, driver, or client application challenges
Ability to document end to end workflows to ensure easy resolution of future incidents or tickets
Capable of deploying or redeploying required OS images and builds (as well as, future images/builds on compatible legacy hardware (Example: Win10, Win7, etc.)
24x7 availability, to be provided for the duration of a major Incident
Capable of offering remote and on-site technical services (proactive and reactive) to the Customer and its associates
IT Software/Hardware Asset Management
Excellent skills in user IT infrastructure – desktops, laptops, printers, handhelds, smartphone and A/V equipment
Strong technical skills in Microsoft Windows 11 (including legacy versions), Office 365, Teams, and other well-known applications
Administration experience of Azure, Intune, MS Active Directory users & groups, policies and management concepts
Solid understanding of LAN / WAN technologies and hardware
Ability to interact with customers to ensure that the service is polite, efficient and responsive service is provided
A self-starter with ability to work on their own initiative. Can bring solutions to the team with little direction
To work through issues analytically to a successful conclusion
Benefits
Medical, Dental and Vision Coverage
Retirement Savings with Employer Match
Health Savings Accounts
Voluntary Insurance Products
Employee Assistance Program
Paid Time Off
Paid Holidays
Direct Deposit/Electronic Paystubs
Discount Memberships
Company-Sponsored Events
Company
Modern Disposal Services, Inc.
Modern is your number one source for Waste and Recycling Management.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Michael McInerney
CEO
Recent News
Buffalo Business First
2025-02-14
Company data provided by crunchbase