Guarantee Trust Life Insurance Company ยท 3 weeks ago
Vice President, Claims
Glenview, IL
Full-time
Onsite
Senior Level, Lead/Staff
10+ years expGuarantee Trust Life Insurance Company is an A rated insurance company and a longstanding leader in the life and accident & health (A&H) insurance. This role involves leading the Life and Health Claim Administration, providing strategic leadership for multiple departments, and ensuring compliance and efficiency in claims processing.
Health InsuranceInsuranceLife InsuranceMental Health
Responsibilities
Providing strategic leadership for the Claims, Document Management Center, and Policyholder Services departments
Building a strong, sustainable organization by attracting, developing, and retaining top talent
Identifying opportunities for process improvement, setting policy procedures, and streamlining processes to ensure timely, accurate, compliant, and cost-effective processing
Enhancing customer loyalty and persistence, as well as improving standing with agents and brokers to support sales and profitability
Identifying trends and emerging issues, developing strategies to mitigate future risks or capitalize on future opportunities
Partnering with Legal, Underwriting, Actuarial, and other departments to share data and trend information
Participating in marketing and product development efforts
Developing long-range objectives and planning for all service areas within the departments
Streamlining the production process and improving productivity by establishing policies, processes, and standards
Ensuring all service metrics are achieved regularly and participating in the development and design of new products
Managing claims that exceed the authority level of subordinate staff, focusing on complex life and health claims
Serving as GTL's key representative in claims-related mediations and litigations
Consulting with and advising third-party administrators to ensure timely, compliant, and quality service
Utilizing technology and artificial intelligence to reduce operating expenses and improve service
Ensuring that all processes remain compliant with state and federal guidelines and regulations
Managing and overseeing a $7.5 million budget
Developing and monitoring subordinates to enhance their performance through ongoing feedback and coaching
Communicating effectively and presenting information in both formal and informal settings
Qualification
Required
10+ years of leadership experience in insurance claims
Bachelor's Degree
Demonstrated expertise in life and health claims administration
Demonstrated expertise in health insurance products, medical aspects of claims, and related terminology
Strong analytical and problem-solving capabilities
Preferred
MBA is a plus
Practical claim adjustment experience
Thorough understanding of contract law
Supervisory and leadership credentials
Familiarity with process improvement methodologies
Previous experience in Document Management and Policyholder Services
Extensive life and health claims experience, with proven success managing complex cases and leading teams in this domain
Benefits
Medical
Health Savings Account (including employer contribution)
Dental
Vision
Basic Life Insurance (full premium paid by employer)
Voluntary Employee, Spouse and Child Life Insurance
Short-Term and Long-Term Disability
Paid Holidays
Paid time off including vacation, personal days, and sick time
401(k) and Profit-Sharing retirement plan
Company
Guarantee Trust Life Insurance Company
Guarantee Trust Life Insurance Company has a long history of operating on the values of integrity, quality products and personal customer service.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Carl Leader
Chief Marketing Officer & Assistant COO
Mark Clark
Chief Information Officer
Recent News
Company data provided by crunchbase