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Morbark, LLC · 15 hours ago

Director of Aftermarket Sales & Support

Winn, MI

Full-time

Onsite

Director/Executive

10+ years exp

Morbark LLC is a company located in Winn, Michigan, seeking a Director of Aftermarket Sales & Support. This role is responsible for developing strategies to drive revenue growth and customer satisfaction while overseeing parts and service operations to enhance post-sale experiences.

Manufacturing

Responsibilities

Provide leadership and accountability for safety results within the department

Develop and implement aftermarket business strategies alighted with company objectives

Identify new revenue streams and growth opportunities in parts, service, and support offerings

Oversee aftermarket operations including parts distribution, service center(s) and field service team

Communicate with cross-functional teams and department managers to resolve issues, provide status and achieve objectives

Develop business plans, revenue forecasts, budgets, organizations and metrics consistent with a customer-centric and profitable organization and manage aftermarket group to achieve desired results

Implement aftermarket sales/service strategies to proactively engage customers with products and service that bring value to customers and generate new business revenue

Some travel to customer locations is required to gain field insights, strengthen relationships, and promote aftermarket sales and service offerings

Drive initiatives to improve customer satisfaction and loyalty through superior service delivery

Establish programs for technical support, training and proactive maintenance, including technical manuals

Set and manage budgets, forecasts, and KPIs for aftermarket operations

Monitor profitability and implement cost-control measures without compromising quality

Lead and mentor a high-performing team across multiple functions

Foster a culture of continuous improvement and innovation

Analyze market trends, competitor activities and customer needs to inform strategy

Develop pricing models and promotional campaigns for aftermarket products and services

Gives work direction, resolves problems, prepares schedules and sets deadlines to ensure timely completion of work

May initiate and/or authorize employee hire, promotion, discharge, or transfer

Qualification

Aftermarket Sales StrategyCustomer SatisfactionLeadershipERP/MRP KnowledgeSupply Chain UnderstandingBusiness AcumenCommunication SkillsTeamworkProblem SolvingNegotiation Skills

Required

Bachelor's degree in Business, Engineering or related field (MBA preferred). Equivalent work experience may be considered in lieu of degree

10+ years of experience in aftermarket, service, or related industry, with at least 5 in a leadership role

4+ years of experience in a managerial capacity

Strong understanding of supply chain, logistics, quality processes and customer service principles

Proven track record of driving revenue growth and operational efficiency

Excellent leadership, communication and negotiation skills

Ability to work in and contribute to a 'LEAN' work environment

Ability to promote safety to all employees and implement safe working practices

Knowledge of ERP/MRP and CRM tools (JDE Preferred)

Knowledge of laws, regulations, and agency rules for industry to ensure compliance standards are met and exceeded

Skilled and proficient with the use of personal computers; including quality assurance documentation and generic mainstream office software (i.e. Microsoft Excel, Word, etc.)

Ability to read and interpret product specifications and drawings

Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to a problem

Ability to identify complex problems and review related information to develop and evaluate/implement options and solutions

Ability to motivate, develop, and direct people to perform at their highest potential with the ability to identify and place the best people in the right job

Ability to build and foster effective business relationships with vendors, customers, and other departments within the organization

Ability to communicate effectively, both verbally and in writing, with the ability to formulate and deliver ideas and material in a clear and concise manner

Demonstrated ability to exhibit and model Alamo Group's Leadership Core Competencies

Ability to drive improvement of team, division, and corporate goals and objectives through people

Ability to design and implement strategies which maximize employees' potential and foster high ethical standards in meeting the team, division, and corporate objectives

Ability to explain, advocate, and express facts and ideas in a convincing manner, and negotiate with individuals and groups internally and externally

Ability to understand and interpret business financials and metrics and utilize latest business strategies

Ability to make timely and effective decisions and produce results through planning and the implementation and evaluation of business metrics, systems, policies, and program; stressing accountability and continuous improvement