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Unlock · 1 day ago

Senior UX Designer - Customer Experience & Education

United States

Full-time

Remote

Mid, Senior Level

$128K/yr - $135K/yr

3+ years exp

Unlock is a company focused on leveraging home equity to enhance financial resilience for homeowners. The Senior UX Designer will be responsible for designing and evolving customer-facing digital experiences, collaborating with various teams to improve clarity, trust, and conversion across the product.

FinanceFinancial ServicesReal Estate

Responsibilities

Design and iterate on customer-facing web and mobile experiences across marketing surfaces, calculators, onboarding flows, and application entry points

Partner with Product and Data to support experimentation and A/B testing, translating hypotheses into testable UX variations

Identify friction and opportunity across the customer journey using a combination of qualitative research and quantitative data

Produce wireframes, prototypes, journey maps, and interaction flows that prioritize clarity, trust, and ease of use

Clearly communicate complex financial concepts in a way that is intuitive, compliant, and customer-friendly

Collaborate closely with Engineering to ensure responsive, performant, and accessible implementations

Work with Analytics to define success metrics, interpret experiment results, monitor the funnel and inform iteration

Contribute to UX work outside of a single product area as priorities shift, supporting cross-team initiatives when needed

Help establish and evolve UX standards and patterns while allowing room for rapid iteration and experimentation

Qualification

UX design experienceInteraction designPrototyping toolsData-informed iterationMobile-first designResearch synthesisAccessibility standardsCRO conceptsCommunication skillsCollaboration skills

Required

3–8 years of professional UX design experience, focused on consumer-facing digital products (web and mobile)

Strong expertise in interaction design, user flows, and journey design

Experience supporting experimentation, optimization, or data-informed iteration

Ability to synthesize research, analytics, and stakeholder input into clear design decisions

Experience designing mobile-first and responsive experiences

Proficiency with design and prototyping tools (Figma preferred)

Strong communication and collaboration skills across Product, Engineering, Growth, and Analytics

Comfort operating in a fast-paced environment where priorities can shift

Interest in leveraging AI tools in the design process

PC skills including working knowledge of the Microsoft environment and the ability to access, manipulate, organize and relay information in a meaningful way

Excellent communication and relationship-building skills to effectively partner with leaders across multiple functions

Ability to work in a high-growth, dynamic environment