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Fidelity Bank · 3 weeks ago

Manager, WI Quality Management Data Analytics

Merrimack, NH

Full-time

Hybrid

Senior Level

7+ years exp

Fidelity Bank is seeking a Manager for their WI Quality Management Data Analytics team. This role involves supporting the Workplace CAPS organization by identifying risks and implementing controls, as well as developing automated workflows and dashboards to enhance operational efficiency.

BankingBitcoinCustomer ServiceFinancial ServicesInsuranceWealth Management

Responsibilities

Develop and code dashboards, automated workflows, or queries in a variety of ETL data tools to support strategic business data needs for the purposes of increasing efficiency and/or decreasing risk. Actively perform dedicated and targeted data analysis to identify risks for management

Support projects that address complex business problems involving multiple stakeholders, teams, and systems. Familiarity with mapping processes, identifying risk areas based on industry research and experience, and communicating results in a consumable format. Understanding of data analysis and proven testing techniques is necessary to pinpoint issue root cause and deploy commensurate controls and improvements

Quickly grasp sophisticated processes, collaborating with process owners to develop analytic and automation requirements, and assess gaps for potential enhancements

Provide analytics and automation support to the Quality Management Fraud Anomaly Prevention and Detection team; this includes ongoing monitoring reporting, ad hoc data requests to support participant and client level escalation research, and dashboard summaries of KPI’s and metrics

Identify appropriate and reliable data sources in back-end system databases that align with business requirements referencing front-end system UI’s. Challenge existing data architecture and source data when discrepancies, timing issues, or incompleteness is found; coordinate with database support teams to address these issues

Support existing suite of dashboards and workflow processes by providing on-going maintenance accounting for bugs/system outages, changes/updates to data sources, and enhancement requests

Analyze loss and incident data to identify themes and prioritize improvement opportunities

Assist in preparation and delivery of project-level presentations

Influence the organization in making process, quality, and control improvements

Partner with Quality Management and Operations to ensure opportunities are prioritized/implemented

Drive improvements and risk reduction efforts. Use conceptual and creative thinking; interpersonal understanding; analytical skills

Ability to work in a fast-paced environment with frequent pivots to daily priorities because of high-priority ad-hoc requests

Thoroughly investigates processes through detailed observations, interviews, document inspection, and operational review

Qualification

SQLData analysisProcess automationPowerBIAlteryxFinancial services experiencePythonPresentation skillsCritical thinkingInterpersonal communication

Required

Bachelor's degree required

5+ years' of financial services industry experience

7 years proven track record of evaluating, designing, and improving controls (i.e., audit, risk, compliance, or operations/quality management with a solid understanding of internal controls) and/or experience developing analytic/automation tools

Skilled at using data and insights, using facts to lead the way in developing effective strategic roadmaps

Proficient in SQL and Excel data analysis; Experience with Alteryx, PowerBI, and Snowflake; Python is helpful but not required

Professional quality/risk/audit/compliance/technology-related certifications are a benefit (e.g. Six Sigma, CPA, CIA, CISA)

Process automation, development, and process reengineering

Ability to query a variety of database formats (Snowflake, Oracle, SQL Server, Sybase, DB2/Mainframe, etc.)

Familiarity with basic Risk-Control Frameworks

Familiarity with WI business operations and relevant regulations

Experience with presentation and communication skills, including developing impactful PowerPoint presentations and data visualizations

Teammate who works constructively with others to achieve team goals and provide departmental thought leadership

Ability to collaborate with business partners to build consensus and influence/prioritize outcomes

Employ current and emerging data analysis tools and techniques

Experience in Financial Services Risk, Compliance, and Audit roles performing complex process and control assessments of operational, financial, and technology functions and presenting control gaps and thoughtful process and control improvements to senior management

Ability to actively perform dedicated and targeted data analysis to identify risks for management

Strong coordination with key business partners will be required to obtain data sets and confirm results of the analysis

Strong understanding of SQL basics and the use of common database querying tools

Ability to balance multiple projects/tasks within a tight timeframe

Strong presentation, written and interpersonal communication skills

Critical thinking and problem-solving skills