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Everon · 4 weeks ago

Collections Representative

Hawthorne, NY

Full-time

Onsite

New Grad, Entry Level

$19.99/hr - $33.31/hr

0+ years exp

Everon is a company that values its people and offers opportunities for career advancement. The Collections Representative is responsible for ensuring receivables are collected while maintaining strong customer relations and providing exceptional customer service.

Business IntelligenceCommercialFacilities Support ServicesSecurity

Responsibilities

Respond to customer questions, resolve issues within scope of responsibility, utilize the dispute management system to log and distribute service or other related issues that are causing payment to be withheld, and cannot be resolved in Account Services

Answer general billing related questions, resolve billing issues, assist and direct customer to appropriate Area within Everon if issue is not within the scope of account services

Meet pre-determined departmental standards for productivity and quality measures

Initiate outbound calls to correct credit card payment errors, determine appropriate account number to post unidentified payments, Update account information, determine if service issues have been addressed

Participate on internal quality/continuous improvement teams on a rotational basis

Interface with SSO on billing service related issues

Other duties as assigned