Apply on Employer Site

MUSC Health · 3 weeks ago

Business Analyst II - ServiceNow/Information Solutions (Hybrid-Remote)

Charleston

Full-time

Hybrid

Entry, Mid Level

1+ years exp

The Medical University of South Carolina is a healthcare institution seeking a Business Analyst II to serve as a liaison between business stakeholders and the technical development team. This role focuses on gathering and documenting business needs, translating them into functional requirements, and supporting the design of ServiceNow solutions to enhance organizational efficiency.

Health CareHospitalMedical

Responsibilities

Analyze current business processes and identify areas for improvement

Conduct stakeholder interviews, workshops, and discovery sessions

Document business requirements, user stories, and functional specifications

Create process flows, use cases, and workflow documentation

Identify gaps between current and future state processes

Manage requirements traceability throughout the project lifecycle

Validate requirements and obtain stakeholder sign-off

Recommend configurations using out-of-box ServiceNow functionality

Design Service Catalog items, workflows, and forms aligned to business needs

Participate in technical design sessions and provide business context

Ensure solutions align with ServiceNow best practices and platform governance

Identify opportunities for automation and process optimization

Stay current with ServiceNow product releases and new features

Develop test plans and test use cases

Support integration testing and coordinate UAT activities

Document and track defects through resolution

Validate that delivered solutions meet requirements and quality standards

Support go-live readiness and other related activities

Serve as the liaison between business stakeholders and technical teams

Facilitate workshops, demos, and review sessions

Develop training materials and deliver end-user training

Support change management and user adoption efforts

Gather user feedback and champion continuous improvement

Contribute to ServiceNow knowledge base and documentation

Qualification

ServiceNowBusiness AnalysisRequirements GatheringAgile MethodologiesITIL KnowledgeProject ManagementAnalytical SkillsTraining DevelopmentCommunication SkillsFacilitation SkillsProblem-Solving SkillsDetail-OrientedCustomer-Focused Mindset

Required

Bachelor's degree in Business Administration, Information Systems, Computer Science, or related field, or equivalent experience

1–2 years of business analysis experience working with ServiceNow as a user, analyst, or other similar role

Experience in requirements gathering, documentation, and facilitation, including stakeholder interviews, workshops, and process mapping with tools such as Visio or Miro

Understanding of project management methodologies

Knowledge of ServiceNow platform capabilities and core modules [e.g., ITSM, Service Catalog, and Knowledge Management], with some familiarity in ITIL processes such as Incident, Problem, Change, and Request

Understanding of Agile and Scrum methodologies, along with proficiency in Microsoft Office applications

Strong communication, facilitation, analytical, and problem-solving skills with the ability to translate technical concepts for non-technical audiences

Highly organized, detail-oriented, adaptable, and able to manage multiple priorities while maintaining a customer-focused mindset

This position is not a fully remote position. Candidate will be required to work onsite as needed

Preferred

Preferred certifications such as ServiceNow CSA, ITIL Foundation, CBAP/CCBA/PMI-PBA, or CSM/CSPO, along with experience in modules like HRSD, CSM, or ITOM, process automation, or working in enterprise environments

Company

MUSC Health

MUSC Health provides health-care services through its patient- and family-centered care, education, research, and various partnerships. It is a sub-organization of Medical University of South Carolina.

Founded in 1824

Charleston, South Carolina, USA

10001+ employees