Q2 · 16 hours ago
Application Support Engineer
Austin, TX
Full-time
Hybrid
Senior Level
5+ years expQ2 is a leading provider of digital banking and lending solutions, dedicated to building strong communities through innovative financial technology. The Application Support Engineer will provide advanced technical support, troubleshoot complex issues, and mentor team members to improve support processes.
Financial ServicesFinTech
No H1B
Responsibilities
Troubleshoot and resolve complex technical issues escalated from Tier 1 support, including code defects, integrations, configurations, networking, and server-related challenges
Modify production environments as needed, including adjusting scripts, reviewing logs, updating database tables, and tuning applications with high accuracy and adherence to change control policies
Document case history, actions taken, and resolution thoroughly using the case management system
Communicate effectively with customers via phone, email, and CRM tools, providing timely updates and resolutions
Receive and manage escalated cases from management or other support tiers, prioritizing and resolving them efficiently
Escalate unresolved or critical defects to appropriate internal teams (e.g., Development, QA), and track to closure
Manage personal case queue while monitoring team escalation queues and assisting with load balancing when needed
Identify recurring issues and contribute to root cause analysis and preventive measures
Develop and maintain strong working relationships with internal cross-functional teams (e.g., Development, QA, Implementation, Infrastructure)
Participate in the quarterly rotational on-call schedule for after-hours escalations
Provide technical guidance and informal mentoring to junior team members
Contribute to and maintain internal knowledge bases and FAQs
Support training initiatives by sharing expertise with customers and team members
Ensure all activities are compliant with Q2’s security, privacy, and availability policies
Qualification
Required
5–7 years of experience in enterprise application support
Deep knowledge of application behavior
Scripting experience (e.g., T-SQL, Python)
Experience supporting applications in a hosted or SaaS environment
Knowledge of Windows Server, including IIS configuration and service management
Excellent troubleshooting and problem-solving skills
Effective documentation and communication skills for both technical and non-technical audiences
Strong time management and organizational skills
A customer-first attitude with a proactive, self-motivated approach to support
Fluent written and oral communication in English
Authorized to work for any employer in the U.S
Preferred
3+ years with a relevant master's degree
Subject Matter Expert (SME) in the Q2 application with deep understanding of core components
Familiarity with Python or .NET
Experience in the banking or financial services domain
Benefits
Health & Wellness
Hybrid Work Opportunities
Flexible Time Off
Career Development & Mentoring Programs
Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
Community Volunteering & Company Philanthropy Programs
Employee Peer Recognition Programs – “You Earned it”
Company
Q2 is a Financial Services company.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Jonathan Price
Chief Financial Officer
Himagiri Mukkamala
Chief Operating Officer
Recent News
2025-11-18
Company data provided by crunchbase