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UPMC · 22 hours ago

Operational Correspondence Lead, HPL

Pittsburgh, PA

Full-time

Hybrid

Senior Level

5+ years exp

UPMC is seeking an Operational Correspondence Lead who is a strategic thinker with a passion for effective communication. This role involves leading a team to develop impactful correspondence strategies that enhance member and provider engagement while ensuring compliance with regulations.

BiotechnologyHealth CareHospitalMedical

Responsibilities

Lead with purpose: Manage a team of Coordinators and Associate Strategists, guiding them in developing correspondence that aligns with our business goals and resonates with our audiences

Drive strategy: Collaborate across departments to identify opportunities for engagement and ensure our communications support health plan products, programs, and services

Innovate and improve: Streamline processes, boost productivity, and enhance cost-efficiency across all correspondence initiatives

Stay ahead of the curve: Monitor member and provider responses, analyze market trends, and provide strategic input to keep us competitive and relevant

Ensure compliance: Maintain alignment with federal and state regulations while managing vendor relationships to ensure quality and consistency

Champion clarity: Deliver communications that promote understanding and highlight the value we offer to members and providers

Qualification

Strategic communicationHealth care insurance experienceLeadership skillsPower BIData analyticsProject managementResearch skillsInterpersonal skillsWriting skillsPresentation skills

Required

A passion for strategic communication and operational excellence

Strong leadership skills and experience managing cross-functional teams

The ability to juggle multiple priorities while keeping a sharp eye on detail and outcomes

A collaborative spirit and a knack for building strong relationships across teams and with external partners

Bachelor's degree required

5 years' experience with health care insurance products inclusive of health insurance operations, member communication and/or marketing materials development, and management of multiple initiatives

Ability to interpret CMS communication instructions when needed, reports and analyses to take appropriate actions and make problem-solving decisions pertaining to operational and business strategies or communications

Demonstrated success in managing and building business and client relationships

Demonstrated success of implementation of related projects

Excellent writing, editing, proofreading, oral communication, presentation, interpersonal and research skills

Will need to manage multiple tasks and projects and forge key relationships with internal departments, external vendors, and senior management as well as manage a staff of one or more

Ability to streamline processes and identify opportunities to increase efficiency internally and with other business units/vendors