ITS Technician I - Regional Support Technician jobs in United States
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Douglas County School District ยท 15 hours ago

ITS Technician I - Regional Support Technician

positionCastle Rock, CO
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level
money$27.36/hr - $37.01/hr

Douglas County School District is seeking an ITS Technician I to provide technical assistance on workstations, printers, and network infrastructure. The role involves troubleshooting, training staff, and maintaining technical standards across the district.

Continuing EducationEducationTraining
Hiring Manager
Laurie Troutman
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Responsibilities

Perform other related duties as assigned or requested
Assist site-based technical staff with creating installer packages, configuring user accounts, supporting printer configurations and hosted solutions (including drivers, server queues, client software, etc.)
Assist in the on-boarding process for new technical support staff and facilitate cross training opportunities
Work with vendors and site-based technical staff to install specialized software on district equipment as well as evaluate any new hardware/software being considered for district use
Troubleshoot, diagnose and repair Layer 1 and Layer 2 network issues
Participates in on-going technical training/certification renewals required to maintain skill sets for position effectiveness
Monitor, resolve, escalate, and close work request tickets, along with assisting and coaching Level I Computer Repair Technicians and site-based technicians
Provide relevant service and support feedback to peers and site-based technicians
Provide technical expertise to departments on developing technical standards, technology implementation, planning and installation of new hardware/software and upgrading existing technology
Develop, maintain and update training materials that provide solutions to common problems. Document special setup steps, draft instructions for site-based staff for district standards such as BYOD, device enrollment, imaging, etc
Training, coaching and support of site-based technical personnel on use of device management systems, support channels, basic troubleshooting and diagnostic skills as well as procedures for submitting electronic work requests
Perform hardware repairs as determined from diagnostic results and physical evaluations
Diagnose and evaluate computer hardware problems to determine cause of malfunctions, cost and feasibility of repair, and priority of work requests

Qualification

Computer setup/repairBasic networking skillsTechnical trainingMicrosoft platformsGoogle platformsApple platformsEffective communicationOrganizational skillsTime managementPositive attitude

Required

High School diploma plus specialized courses in computer science applications
Ability to diagnose computer problems both remotely and in-person
Ability to use general office equipment
Computer Applications, Utilities & Support: Microsoft, Google and Apple platforms
Computer setup/repair
Basic networking skills
Demonstrated ability to work collaboratively with all stakeholders to support positive outcomes
Effective oral and written communication skills
Maintains a generally positive attitude
Observes all District policies and procedures
Strong organizational and time management skills
Verbal and written communication skills in English and a demonstrated ability to read and comprehend written/graphic and oral instructions

Preferred

Dell, Lenovo and Apple Hardware certifications preferred
Valid Colorado Driver's License - Colorado Dept of Transportation

Benefits

Health
Vision
Dental
Health savings account (HSA)
Flexible spending accounts (FSA)
District paid and voluntary additional (supplemental) life and accidental death and dismemberment insurance
Short and long-term disability
Critical illness and accident voluntary insurance
Employee assistance program (EAP)
Voluntary 401(k)
403(b)
457 retirement plan options
Paid vacation
Sick and personal time

Company

Douglas County School District

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Douglas County School District offers an array of choices such as charter and magnet schools, advanced placement courses & special programs.
dateFounded in 1958
location
Castle Rock, Colorado, USA
people-size5001-10000 employees
web-link
https://www.dcsdk12.org/

Funding

Current Stage
Late Stage

Leadership Team

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Kate Kotaska
Chief Financial Officer
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Brian Berner
School Technology and Innovation Partner
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Recent News

The Express Tribune
Schools across US face closures, adjust schedules amid freezing weather
2025-01-09
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