TRULAND Equipment · 6 hours ago
Service Manager
Wauseon, Ohio, United States
Full-time
Onsite
Mid Level
3+ years expTRULAND Equipment is a leading John Deere dealer with 18 locations across Indiana and Ohio, serving a diverse customer base. The Service Manager is responsible for managing service operations to optimize processes and ensure customer satisfaction while growing profitable service labor sales.
AutomotiveRentalRetail
Responsibilities
Develops, communicates, enforces, and monitors effective Service Department processes to ensure internal and external customer satisfaction
Executes service department marketing plan with the direction from corporate service manager and marketing manager
Monitors metrics to ensure achievement of departmental goals
Ensures that all service warranty and Product Improvement Program claims are submitted within the required timeframe to receive maximum credit
Schedules and assigns jobs and work areas to team members in the Service Department according to their skills and knowledge
Manages repair order system for completeness and accuracy prior to timely customer billing
Ensures all departmental tools, equipment, and vehicles are in good working order
Manages team member development activities for team members reporting to this position
Manages the location service department in accordance with TRULAND Equipment guidelines for safety and proper workspace practices
Maintain, schedule, and participate in the location’s the Afterhours Support System
Maintains all departmental tools, equipment, and vehicles in good working order
Manages recruiting, staffing and employee development activities for employees reporting to this position
Assists with the development and training of service personnel and completes performance reviews of service staff
Qualification
Required
3+ years of experience working in a service department; demonstrated experience consistently meeting performance metrics preferred
Experience with off road, construction, lawn, or heavy equipment
Experience operating vehicles, tools, and equipment for diagnostic purposes
Experience with basic computer functions; experience using Service ADVISOR™ or other computer based diagnostic repair tools preferred
Experience leading and working cooperatively in a team environment
Experience communicating effectively
Experience analyzing and interpreting internal reports
Must have an adequate toolset to perform job responsibilities
High School Diploma, GED, or equivalent experience required; Associates degree preferred
Valid driver's license required; CDL (Commercial Driver's License) preferred
Driving record that meets Employer's insurance company requirements
Preferred
demonstrated experience consistently meeting performance metrics
experience using Service ADVISOR™ or other computer based diagnostic repair tools
Associates degree
CDL (Commercial Driver's License)
Benefits
Competitive bi-weekly wages
Health, dental, and vision insurance
401(k) plan with company contributions
Flexible Spending Account (FSA) & Health Savings Account (HSA)
Paid Time Off (PTO) and Paid Holidays
Company-paid short-term disability & long-term disability insurance
Life Insurance
Team member discounts
Access to additional voluntary insurance plans
Employee Assistance Program (AEP)
Company-provided uniforms
Company
TRULAND Equipment
TRULAND Equipment is a John Deere dealer that sells new and used equipment for residential, commercial, and agricultural applications.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase