Knoxville TVA Employees Credit Union · 3 weeks ago
Teller (Member Services Representative I - Morristown Floater Market)
Morristown, TN
Full-time
Onsite
New Grad, Entry Level
$18/hr - $20/hrKnoxville TVA Employees Credit Union is a not-for-profit, Member-owned financial institution serving East Tennessee. The role involves providing excellent service to members by processing transactions, responding to inquiries, and maintaining compliance with regulations.
CommunitiesCreditFinancial Services
Responsibilities
Greet and welcome members in a professional manner
Provide prompt, efficient and accurate service in the processing of transactions
Accurately process all teller transactions including deposits, withdrawals, and loan payments within established limits, and in accordance with Credit Union policy
Maintain cash drawer or cash dispenser with minimal discrepancies
Maintain accurate, up-to-date knowledge of applicable federal and state laws and regulations
Perform other teller duties such as issuing money orders, processing debit card disputes, issuing temporary and cashier’s checks, ordering checks, opening and closing sub-accounts and processing stop payments
Respond to member requests, problems and complaints
Answer member questions regarding account issues, products and services and perform account maintenance
Review account information for restrictions and funds availability
Provide member with information on account status
Analyze and research account issues
May serve as the branch Membership Officer or Security Specialist
May review completed loans and/or titles to ensure accuracy
Train to operate the vault and open/close the branch, as needed
May open new membership accounts
May process, close and disburse consumer loan applications
Work as a productive and contributive team member of both the branch and Credit Union team to reach goals
Each individual is responsible for contribution to the overall goals of the branch and the Credit Union
Meet and exceed members’ expectations while maintaining quick and efficient service
Follow Service Standards at all times
Counsel members about Credit Union products and services based upon members’ needs
Promote services based upon members’ needs
Educate and assist members with electronic and online services, such as online banking, mobile applications, remote deposit
Follow all Credit Union policies, procedures and regulations
Represent the Credit Union in a professional manner (including but not limited to appearance, behavior and performance)
Maintain regular and predictable attendance
Work cooperatively with others
All other duties as assigned
Qualification
Required
High school diploma or general education degree (GED)
Preferred
Cash handling and service-industry experience strongly preferred
Benefits
Employer-paid health and dental insurance monthly premiums
Accrual of PTO Leave
Employer-matched 401k, 50% match up to 6% of employee contributions
Employer-paid Group Life Insurance and Long-Term Disability benefits
Potential bonus up to 11% of average salary over the past year based on Credit Union-wide goals
Paid Holidays and Paid Training
Potential pay increases through additional training opportunities
Opportunity to earn incentive pay
The ability to help serve your local community through our mindset of People Helping People!
Company
Knoxville TVA Employees Credit Union
Knoxville TVA Employees Credit Union renders financial services for TVA employees community.
Founded in 1934
501-1000 employees
Funding
Current Stage
Late StageRecent News
2025-12-04
Company data provided by crunchbase