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ATS Corporation · 1 day ago

Field Service Technician - Mechanical

Rolling Meadows, IL

Full-time

Onsite

Mid Level

$32/hr - $40/hr

3+ years exp

ATS Corporation is a global enterprise specializing in factory-wide automation solutions in the life sciences sector. The Field Service Technician - Mechanical is responsible for troubleshooting, repairing, and maintaining mechanical and electrical equipment at customer facilities, ensuring high-quality service and customer satisfaction.

Industrial Automation

H1B Sponsor Likely

Responsibilities

Troubleshoot, repair and maintain mechanical and electrical equipment at the customer’s facility

Resolve service requirements over the phone if possible

Work with suppliers to resolve technical issues at customer sites

Travel to both domestic and international customer locations

Make recommendations to customers for items that require repair/replacement

Follow customer’s plant and safety regulations while at their facility

Complete and submit detailed service and expense reports in a timely manner

Make follow-up calls with the customer to verify problems have been resolved and coordinate future calls

Facilitate warranty/non-warranty claims with the customer

Responsible for keeping up with current ATS products and equipment

Be available for on call support on a rotational basis

Responsible for meeting or exceeding customer expectations in an efficient manner

Assist other department staff as defined by the Back-end (BE) Manager, Service

Take on temporary or permanent assignments as defined by the BE Manager, Service

Qualification

Mechanical troubleshootingElectrical troubleshootingCustomer service experienceHand tools proficiencyMicrosoft WordMicrosoft ExcelReading technical drawingsMulti-disciplined environmentInterpersonal skillsCommunication skills

Required

A high school or GED diploma and or TMA (Tooling & Manufacturing Association) or tool and die training

Three (3) to six (6) years of experience in a hands-on mechanical/electrical environment

Must be familiar with and be able to use hand tools, voltage/pressure meters, measuring gauges and devices

Must be able to work in a multi-disciplined manufacturing and engineering environment, often under pressure-filled conditions

Must have experience in dealing with customers to resolve problems

The ability to read electrical and mechanical drawings, reference manuals and assembly systems instruction guides is essential

Proficient with Microsoft Word and Excel

Must have the ability to gain knowledge to readily determine parts of an assembly

Requires excellent interpersonal and communication skills

Benefits

Paid time off (PTO)

Employee incentive bonus program

Comprehensive benefits (including health, dental vision and employee assistance program)

Wellness reimbursement

Tuition reimbursement

Annual paid volunteer day off

401K with employer match

Optional employee share purchase program

Company

ATS Corporation

Glassdoor3.8

HELPING ADVANCE THE FUTURE ATS is an industry leader in planning, designing, building, commissioning and servicing automated manufacturing and assembly systems — including automation products and test solutions — for a broadly-diversified base of customers.

Founded in 1978

Cambridge, ON, CA

5001-10000 employees

http://www.atsautomation.com

H1B Sponsorship

ATS Corporation has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2022 (1)