NinjaOne · 2 days ago
Support Engineer - Tier 1
Florida, United States
Full-time
Hybrid
Entry Level
2+ years expNinjaOne is a company that automates IT processes to enhance visibility, security, and control over endpoints. The Support Engineer - Tier 1 will provide exceptional customer service by resolving product issues and delivering training to internal and external partners.
Cyber SecurityDocument ManagementInformation ServicesSoftwareSoftware Engineering
No H1B
Responsibilities
Collaborate with cross-functional teams to resolve critical product issues, develop solutions to minimize cycle time for problem resolution, and make improvements for future releases
Create and deliver product or technology training to internal and external partner teams such as; frontline tech support reps, resellers, distributors, and more
Share knowledge of issues and corresponding resolutions or workarounds with partner teams such as the creation of new knowledge base articles
Work a set schedule, with rotating on-call duties- 1 weekend every ~2 months with limited hours
Take initiative and provide prompt, accurate follow-up to tickets and support calls
Qualification
Required
A Bachelor's degree in Computer Science and/or equivalent work experience
At least 2 years' experience in a customer service, product support related position
Fluent in Windows troubleshooting
Strong oral and verbal communication skills
Strong interpersonal skills so as to be able to work in a team-oriented environment
Adaptable to new technologies and processes
Empathy, patience & a sense of humor- we work hard and have fun doing it!
Preferred
Previous experience with IT software helpful, but not required
Fluent in Mac troubleshooting would make you a stand out candidate
Experience with Linux troubleshooting, not required but you can learn
Experience with Zendesk, or other ticketing systems
Understanding of any virtualization platform, basic networking
Benefits
Medical, dental, and vision insurance
401(k) plan
Unlimited PTO
Company
NinjaOne
NinjaOne serves as an IT platform for endpoint management that enhances productivity, minimizes risks, and lowers overall IT expenses.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$761.5MKey Investors
ICONIQ GrowthSummit Partners
2025-02-24Series C· $500M
2024-02-06Series C· $231.5M
2020-03-12Series Unknown· $30M
Leadership Team
E
Eric Herrera
Co-Founder & VP Sales
C
Christopher Matarese
Founder, President, and Chief Financial Officer
Recent News
2026-01-11
2026-01-08
Company data provided by crunchbase