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ATS Corporation · 3 weeks ago

Controls Field Service Technician

Rolling Meadows, IL

Full-time

Onsite

Mid Level

$38/hr - $44/hr

3+ years exp

ATS Corporation is committed to improving lives through their Life Sciences projects, and they are seeking a Controls Field Service Technician. This role involves repairing and servicing equipment at customer facilities, managing service contracts, and providing technical support to ensure customer satisfaction.

Industrial Automation

No H1B

Responsibilities

Must be able to troubleshoot mechanical and electrical equipment at the customer’s facility and make the necessary adjustments to bring equipment up to running status

Able to access PLC and HMI programs and use trends and other debug tools for troubleshooting purposes

Able to make programming changes online for retrofitting or upgrading equipment

Understands and can set up servos, VFD’s, remote I/O, Ethernet & Profibus networks as well as other electronic controls equipment

Must be able to interpret mechanical drawings and electrical and pneumatic schematics

Must be able to trouble shoot electrical panels

Operate machinery to demonstrate equipment operation and to analyze malfunctions

Supervise operators and maintenance workers in testing, tuning and adjusting equipment to obtain optimum operating performance

Advise management regarding customer satisfaction and product performance and make suggestions for product improvements

Consult with customers/supervisors/managers to plan layout of equipment during line moves

Resolve service requirements over the phone if possible

Work with suppliers to resolve technical issues at customers’ sites

Travel to both domestic and international customer locations

Make recommendations to repair/replace only items that require repair/replacement

Follow customer’s plant and safety regulations while at their facility

Complete in detail a Service Report for the services provided in a timely manner

Make follow-up calls with the customer to verify that the problem has been resolved or organize future calls should the need be required

Give guidance on what is a warranty/non-warranty issue

Responsible for keeping up with current products and equipment used at ATS

Be available to be on call on a rotational basis and take the lead to help non-service personnel on call at any time

Responsible to meet or exceed customer expectations in an efficient manner

Be able to make accurate equipment audits and reports

Instruct and direct workers in servicing and repairing equipment

Consult with engineering personnel to resolve unusual problems in system operation and maintenance

Provide monthly reports detailing the previous month’s activities

Maintain or exceed department’s work utilization requirements

Assist other department staff as defined by the backend Service Manager

Maintain International Standardization Organization (ISO) standards

Must be familiar with NEC and NFPA 79 as well as international electrical standards

Qualification

Rockwell PLCsHMI programmingMechanical troubleshootingElectrical troubleshootingServo controlVFD setupElectrical schematicsMicrosoft OfficeCommercial skillsInterpersonal skills

Required

Must be able to troubleshoot mechanical and electrical equipment at the customer's facility and make the necessary adjustments to bring equipment up to running status

Able to access PLC and HMI programs and use trends and other debug tools for troubleshooting purposes

Able to make programming changes online for retrofitting or upgrading equipment

Understands and can set up servos, VFD's, remote I/O, Ethernet & Profibus networks as well as other electronic controls equipment

Must be able to interpret mechanical drawings and electrical and pneumatic schematics

Must be able to trouble shoot electrical panels

Operate machinery to demonstrate equipment operation and to analyze malfunctions

Supervise operators and maintenance workers in testing, tuning and adjusting equipment to obtain optimum operating performance

Advise management regarding customer satisfaction and product performance and make suggestions for product improvements

Consult with customers/supervisors/managers to plan layout of equipment during line moves

Resolve service requirements over the phone if possible

Work with suppliers to resolve technical issues at customers' sites

Travel to both domestic and international customer locations

Make recommendations to repair/replace only items that require repair/replacement

Follow customer's plant and safety regulations while at their facility

Complete in detail a Service Report for the services provided in a timely manner

Make follow-up calls with the customer to verify that the problem has been resolved or organize future calls should the need be required

Give guidance on what is a warranty/non-warranty issue

Responsible for keeping up with current products and equipment used at ATS

Be available to be on call on a rotational basis and take the lead to help non-service personnel on call at any time

Responsible to meet or exceed customer expectations in an efficient manner

Be able to make accurate equipment audits and reports

Instruct and direct workers in servicing and repairing equipment

Consult with engineering personnel to resolve unusual problems in system operation and maintenance

Provide monthly reports detailing the previous month's activities

Maintain or exceed department's work utilization requirements

Assist other department staff as defined by the backend Service Manager

Maintain International Standardization Organization (ISO) standards

Must be familiar with NEC and NFPA 79 as well as international electrical standards

Three to six (6) years of experience in a hands-on mechanical/electrical environment

Experience in dealing with customers to resolve problems is required

The ability to read drawings, reference manuals and assembly systems instruction guides is essential

Must have experience and be proficient with Microsoft Office suite

Individuals must have the ability to gain knowledge to readily determine parts of an assembly

Requires excellent interpersonal and commercial skills

Preferred

Preferred college degree in engineering related field or equivalent experience

Proficiency in Rockwell PLC's, HMI's, servo control preferred

Must be able to work in a multi-disciplined engineering environment, often under pressure and strict time constants

Benefits

Paid time off (PTO)

Employee incentive bonus program

Travel bonus

Comprehensive benefits (including health, dental vision and employee assistance program)

Wellness reimbursement

Tuition reimbursement

Annual paid volunteer day off

401K with employer match

Optional employee share purchase program

Company

ATS Corporation

Glassdoor3.8

HELPING ADVANCE THE FUTURE ATS is an industry leader in planning, designing, building, commissioning and servicing automated manufacturing and assembly systems — including automation products and test solutions — for a broadly-diversified base of customers.

Founded in 1978

Cambridge, ON, CA

5001-10000 employees