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ATS Corporation · 2 days ago

Field Service Supervisor

Rolling Meadows, IL

Full-time

Onsite

Senior Level, Lead/Staff

$43/hr - $50/hr

10+ years exp

ATS Corporation is a forward-thinking company driving innovation in automation. They are seeking a Field Service Supervisor to lead field service operations, oversee technicians, manage resource scheduling, and drive customer satisfaction while ensuring optimal performance of automation systems.

Industrial Automation

Responsibilities

Lead and supervise field service technicians to meet project timelines, budget targets, and utilization goals

Manage resource scheduling and coordinate with engineering and service project managers to ensure technicians are prepared and effective

Collaborate with cross-functional teams to deliver exceptional service experiences and maximize first-time fix rates

Respond to customer escalations and drive problem-solving and improvement initiatives

Support remote customer service operations, including on-call programs and follow-up activities

Drive proactive service solutions and resource utilization across internal teams, contractors, and third parties

Develop and manage service documentation aligned with ISO standards; participate in audits and maintain compliance

Coach, mentor, and support your team’s professional development and performance

Track and report on KPIs regularly to help meet departmental goals

Represent the service team in corporate initiatives and help share best practices across divisions

Qualification

Automation systems knowledgeService project managementTroubleshooting skillsLean manufacturing conceptsMicrosoft Office proficiencyLeadership experienceInterpersonal skillsTime-management skillsProblem-solving abilities

Required

Degree or diploma in technology, engineering, or a related field; leadership or project management experience is a plus

10+ years of experience in service or project management within the automation industry

In-depth knowledge of automation systems, including pneumatic, hydraulic, mechanical, and electrical components

Strong troubleshooting background with automation systems

Proficiency in lean manufacturing concepts and continuous improvement processes

Skilled communicator with excellent interpersonal, time-management, and problem-solving abilities

Familiar with Microsoft Office and digital tools for scheduling, reporting, and documentation

Able to travel and hold a valid passport

Must be able to work in a hands-on, physical environment including lifting and extended standing when needed

Benefits

Paid time off (PTO)

Employee incentive bonus program

Comprehensive benefits (including health, dental vision and employee assistance program)

Wellness reimbursement

Tuition reimbursement

Annual paid volunteer day off

401K with employer match

Optional employee share purchase program

Company

ATS Corporation

Glassdoor3.8

HELPING ADVANCE THE FUTURE ATS is an industry leader in planning, designing, building, commissioning and servicing automated manufacturing and assembly systems — including automation products and test solutions — for a broadly-diversified base of customers.

Founded in 1978

Cambridge, ON, CA

5001-10000 employees