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Hospice of the Western Reserve · 1 day ago

Provider Relations Manager

Cleveland, OH

Full-time

Onsite

Mid Level

Hospice of the Western Reserve is dedicated to enhancing comfort and quality of life in end-of-life care. The Provider Relations Manager will coordinate outreach services, develop strategic marketing plans, and build relationships with healthcare professionals to promote hospice services and increase utilization.

Health CareHospitalMedical

Hiring Manager

Katie Hebert

Responsibilities

Provides input and collaborates with the Vice-President of Marketing and Provider Relations to develop and implement the strategic marketing plan; establishes plan goals and measurable objectives that directly impact census; develops action plans for underserved or unserved populations that could benefit from hospice care and Navigator services; evaluates plans and outreach programs and activities on an ongoing basis

Creates effective, ongoing relationships with various professional referring sources and community agencies, including physicians and their nursing staffs, discharge planners in hospitals, managed care organizations, social services and nursing administration, staff of alternative homes, home health agencies, HMO contracted groups and other organizations; promotes understanding and increased utilization of agency services

Evaluates and monitors referrals, admissions and ALOS history and other related marketing and referral data for all referring sources; assures accurate and timely quantitative documentation of marketing and referral activities; tracks data, and reports on overall effectiveness of outreach in impacting growth

Represents agency at appropriate community and professional meetings; serves as liaison to groups and community organizations through networking, speaking engagements, health fair participation and committee work; initiates and maintains liaison relationships, contracting, and education with inpatient facilities serving agency patients

Participates in the Quality Assurance/Utilization Review process on an ongoing basis; provides input to and completes follow-up with professional referral sources on quality concerns, FEHC surveys, and service needs

Assists in planning, implementing and/or presenting educational programming and events for physicians and other allied health professionals; provides internal education related to effective communication with professional referral source; participates with team members in developing new and/or enhancing existing end-of-life topic presentations for professional communities

Participates on agency committees; performs additional duties as assigned

Qualification

Marketing experienceCommunity relationsReferral resource developmentData trackingEducational programmingMicrosoft OfficeRecord keepingEffective communicationTeam collaboration

Required

Graduation from an accredited college or university, with the possession of a bachelor's degree in business or public administration preferred

Considerable experience in marketing and sales management, preferably in healthcare, and demonstrated experience in successfully developing effective referral resources in the community; or any combination of education and experience that provides the knowledge, skills and abilities listed below

Considerable knowledge of and experience in marketing and community relations

Knowledge in the design and execution of marketing, and community relations programs and activities

Ability to plan, organize and direct a variety of marketing, outreach and community-relations programs and activities within the strategic goals of the organization

Ability to represent effectively the agency in the community and on a state and national level

Ability to communicate effectively, orally and in writing

Ability to establish effective working relationships with others

Ability to work independently and within a team

Ability to maintain accurate and confidential records

Ability to have and maintain a valid driver's license, good driving record and auto accident insurance at a level acceptable to HWR and/or HWR's insurer

Skill with Microsoft Office and other database software

Compliance to Annual Flu Shot Policy or ability to provide exemption documentation

Provide an active auto insurance policy as a licensed driver in the State of Ohio with the proper level of coverage as directed

Provide an active driver's license

Ability to provide proof of eligibility to work in the United States

High level of integrity, ethics and professionalism