Challenger Motor Freight Inc · 1 month ago
Account Manager (Chicago, USA)
Chicago, MA
Full-time
Onsite
Entry, Mid Level
1+ years expChallenger Motor Freight Inc. is a leading North American freight transportation company dedicated to personal career growth and success. As an Account Manager, you will develop relationships with customers, manage operational needs, and ensure superior customer service to grow your portfolio.
LogisticsSupply Chain ManagementTranslation Service
Responsibilities
Develop relationships with customers, manage appointment times and act as liaise between our internal team and your primary accounts, handling all day to day operational needs
Actively involved in managing your loads from origin to destination, providing timely updates to your clients and keeping everyone aligned on expectations
Communicating with internal and external stake holders to understand and anticipate your customer’s needs exceeding their service expectations
Customer Service and tenacity are key to your success
Build strong relations within the sales team and with other internal clients
Maintain positivity in the face of adversity, pushing through roadblocks with determination and integrity
Work with key team members on building and executing operational strategies
Book pick-up and delivery appointments and input the load details into our Transport Management Software
Retrieving timely location and status updates from partner carriers
Communicating location and status updates to your portfolio of customers
Identify areas for opportunity and to maximize efficiencies
Always remain focused on providing best-in-class service as a means to better service and growth potential
Continually look for opportunities to learn, always challenging the status quo
Follow all company policies, ethics and company procedures
Qualification
Required
Minimum of 1 to 3 years' experience in a Logistics Account Manager role
Post-secondary education is highly desirable in Transportation/Logistics or a college degree in a related field
A desire to win
Great problem solving, creativity, decision making ability and determination
Unwavering resolve that allows you to thrive in a fast-paced, high-energy and time-sensitive environment
Strong communicator, positive attitude with great people skills
Great organizational skills and attention to detail
Knowledge of Microsoft Office (ability to leverage Excel, Word, Outlook etc)
Experience with using transportation management systems
Industry Expertise (Transportation industry knowledge such as rates, domestic and international market, including key terminology and general knowledge of primary customer industries)
Geographical Expertise (Continental US and Canada)
Understanding of mileage as it relates to the passage of time, including transit time difference based on mode
Benefits
Company paid group benefits
Company sponsored retirement savings plan
Competitive base compensation + incentive program with no monthly draw
Company
Challenger Motor Freight Inc
Challenger, part of the Fastfrate Group is a North American leader in the supply chain industry and has been since its inception in 1975.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2022-06-16Acquired
Recent News
2023-09-04
2023-08-31
2023-08-18
Company data provided by crunchbase