Salesforce Service Cloud Voice Architect jobs in United States
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Irvine Technology Corporation ยท 1 month ago

Salesforce Service Cloud Voice Architect

positionUnited States
timeContract
remoteRemote
senioritySenior Level
money$100/hr - $105/hr
date7+ years exp

Irvine Technology Corporation is seeking a hands-on Salesforce Service Cloud Voice Architect to lead the design and implementation of scalable voice solutions within Salesforce Service Cloud. The role involves owning end-to-end architecture and collaborating with cross-functional teams to enhance customer experience solutions.

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Growth OpportunitiesbadNo H1Bnote

Responsibilities

Architect, build, and deliver Salesforce Service Cloud Voice solutions from concept through production launch, supporting high-volume, multi-channel contact center environments
Lead voice routing, Omni-Channel configuration, CTI integrations, IVR design, and call flow optimization
Design and implement integrations between Salesforce and enterprise telephony platforms to support scalable and reliable voice operations
Partner with Product, CX, Engineering, Security, and Operations teams to translate business requirements into robust Salesforce architectures
Drive post-launch optimization using analytics, reporting, and AI-driven capabilities to improve agent productivity and customer experience metrics

Qualification

Salesforce Service CloudService Cloud VoiceCTI integrationsOmni-Channel routingIVR designCommunication skills

Required

7+ years of Salesforce experience with deep expertise in Service Cloud and Service Cloud Voice implementations
Proven experience architecting and launching Service Cloud Voice solutions in production, customer-facing environments
Strong hands-on experience integrating Salesforce with enterprise contact center or telephony platforms
Deep understanding of contact center concepts including Omni-Channel routing, IVR design, voice concurrency, SLAs, and KPIs
Ability to communicate complex technical designs clearly to both technical and non-technical stakeholders

Company

Irvine Technology Corporation

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Irvine Technology Corporation is a staffing and recruiting company providing IT solutions and staffing services.
dateFounded in 2000
location
Santa Ana, California, USA
people-size11-50 employees
web-link
http://irvinetechcorp.com

Funding

Current Stage
Early Stage

Leadership Team

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Courtney Cassidy
Director of DEI Strategic Partnerships
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Heather Hogan
Director of DEI Strategic Partnerships
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Company data provided by crunchbase