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TTM Technologies · 3 weeks ago

Sr. Quality Systems Engineer

Forest Grove, OR

Full-time

Onsite

Senior Level

5+ years exp

TTM Technologies, Inc. is a leading global manufacturer of technology products, and they are seeking a Sr. Quality Systems Engineer to act as a liaison between internal departments and customers. The role involves managing quality systems, addressing customer concerns, and assisting with continuous improvement functions.

Electrical & Electronic Manufacturing

No H1B

U.S. Citizen Only

Responsibilities

Act as customer point of contact for all customer communications regarding processed or in process product. This will include active use of customer designed systems and databases for submission of deviation requests and other customer notification functions

Assist with requesting and communicating with customer source inspectors

Communicate customer concerns regarding quality packaging, product issues, or general quality concerns after product shipment. This includes, but is not limited to, the maintenance and issuance of returns and complaints

Maintain and integrate all active quality systems for return and complaint processing. This will include email notification, internal portals, customer portals, and accounting documentation. This requires coherent communication between all systems to ensure all requirements are met from open to closure

Identify, interpret, and apply customer requirements to active and shipped products. This person will be trained and required to use customer specific references and general PCB specifications

Interpret and analyze customer requests. This will include communicating with customer for clearer understanding and follow-up questions to assist the quality department in addressing customer inquiries

Use in-house tracking system to monitor remakes resulting from customer issues or changes. This will require communicating effectively between manufacturing, process engineering, and front-end engineering

Analyze product and returns to establish preliminary investigation for issues, as described by the customer or internal bodies. This will include communicating findings within the quality department, manufacturing, process engineering, front end engineering, and the customer, as applicable

Assist in continuous improvement functions, such as: corrective actions, preventive actions, failure analysis, and other necessary action formats. This includes acting as an effective liaison between TTM functions and the customer. This will require investigating the issue, compiling evidence, and formatting written communication of actions. This will also entail follow-up and verification of action items

Assist in process verifications, such as SPC data generation, Zero Defect Plan (ZDP) maintenance, and internal process auditing. This will include reviewing, interpreting, and applying data and quality system specifications to ensure company processes meet industry standards

Procedural updates and follow-through to ensure all improvement changes are consistent within quality process documentation and that appropriate personnel are trained to these changes

Documentation audit and approvals. This includes auditing and validating quality packages to ensure deliverables are present and accurate. This will include uploading quality packages onto customer portals, as applicable

Establish format and generation of AS9102 FAI reports

GD&T – Understanding customer blueprints and correlating requirements to physical product measurements

Coordinating outside service for customer specific requirements

Qualification

Quality assuranceStatistical analysisContinuous improvementCustomer serviceMicrosoft OfficeCorrective/preventive actionsMultitaskingCommunication skillsOrganizational skillsSelf-starter

Required

Able to read, write, and communicate in English, to the extent necessary to perform the job functions

Experience in Quality related activities and/or customer support

BS in an Engineering discipline is highly desired. Can substitute minimum 5 years' experience in the printed circuit / assembly industry as an alternative