GHD · 19 hours ago
IS Technician
Syracuse, NY
Full-time
Onsite
Entry, Mid Level
$76K/yr - $128K/yr
1+ years expGHD is a global engineering and architecture company dedicated to making a positive impact. As an IS Technician, you will provide technical support and customer service for technology applications and platforms, leading client-focused initiatives and projects while collaborating with various teams.
ArchitectureCivil EngineeringConstructionConsultingEnergyEnvironmental ConsultingEnvironmental EngineeringProfessional ServicesTransportationWater
Responsibilities
Provide technical support for requests made by clients
Complete assigned tasks via the ticketing system, Manager and other sources to meet or exceed service levels
Accurately update and/or log all tasks/client requests in the ticketing system
Installation & control of approved software applications being used by the company
Troubleshoot and resolve issues related to software, hardware, mobility, printers, etc
Troubleshoot and resolve network related issues, escalating to other IS teams where relevant
Effective diagnosis and resolution of client issues to minimize recurrence
Effectively prioritize tasks to ensure service levels/deadlines are met
Follow IS and company procedures and adhere to IS Security, administration, access controls etc
Perform asset management activities, both hardware and software in accordance with GHD policies and procedures
Keep your manager updated on job status, potential issues and other relevant information
Report identified risks to your manager in accordance with the GHD Risk Management Framework
Escalation and communication of incidents to other relevant internal IS teams
Work collaboratively with the helpdesk and build productive and supportive relationships with other IS teams
Ensure that all issues logged are tagged, tracked and resolved at the earliest to minimize downtime
Maintain integrity and governance by adhering to standard service desk procedures and IS security protocols
Maintain professional, friendly and helpful interactions with clients at all times
Build good relationships with clients in your office/region
Take opportunities to educate and coach clients to increase their technical skills and encourage self-service
Portray a positive image for IS by maintaining dress code, personal hygiene and communication standards
Continually build your knowledge of GHD’s business and technologies and keep up to date on industry trends and technologies
Qualification
Required
Undergraduate degree – preferred
1-3 years of experience in an IT support role – preferred
Requires a solid understanding of: Windows 11 environment and troubleshooting in a global corporate environment
Requires a solid understanding of: Ticketing systems; service desk escalations
Requires a solid understanding of: PC Imaging and hardware and software troubleshooting
Requires a solid understanding of: Microsoft Office products
Requires a solid understanding of: Azure Active Directory and other Azure services
Requires a solid understanding of: Mobile device configuration
Excellent Time Management and Organization Skills
Excellent Written and verbal communication abilities
Positive attitude with ability to communicate with users of varying expertise and seniority
Valid driver's license to travel to other GHD office locations as needed
Company
GHD
Addressing the world’s biggest challenges in the areas of water, energy and communities.
10001+ employees
H1B Sponsorship
GHD has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (4)
2023 (4)
2022 (4)
2021 (6)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
$0.04MKey Investors
Callaghan Innovation
2021-09-08Grant· $0.01M
2020-10-07Grant· $0.03M
Leadership Team
Jim Giannopoulos
Director - GHD Group
Recent News
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