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Harbor Compliance · 3 weeks ago

Manager, Service Operations

United States

Full-time

Remote

Mid, Senior Level

5+ years exp

Harbor Compliance is a pioneering leader in the compliance industry, recognized for its innovative approach to business licensing and legal entity management. The Manager, Service Operations is responsible for leading the service delivery organization, ensuring exceptional client outcomes and operational efficiency through effective team management and process improvements.

Legal

Responsibilities

Lead, coach, and develop Service Operations Team Leads to deliver consistent, high-quality performance

Own end-to-end service delivery, ensuring SLA compliance, service quality, and client satisfaction

Drive capacity planning, forecasting accuracy, and resource utilization across Service Operations

Improve operational efficiency through cycle time reduction, throughput improvement, and standardization

Design and implement organizational and process improvement initiatives to support scale

Monitor, analyze, and act on service KPIs aligned to the Master Service Operations KPI framework

Partner cross-functionally to maintain interdepartmental SLAs and seamless client experiences

Ensure clear documentation, knowledge sharing, and audit-ready service processes

Qualification

Operations ManagementService DeliveryCapacity PlanningProcess ImprovementKPI ManagementTeam LeadershipCross-Functional CollaborationAnalytical SkillsStakeholder CommunicationDecision-Making