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Community Veterinary Partners · 14 hours ago

Sr. Regional Director of Operations -North East

Philadelphia, PA

Full-time

Hybrid

Director/Executive

8+ years exp

Community Veterinary Partners is seeking a Senior Regional Director of Operations who will lead operational performance across a defined region of veterinary hospitals. This role focuses on ensuring exceptional medical care, client service, and financial results through strategic leadership and partnership with hospital leadership teams.

Health CareHospitalService Industry

Responsibilities

Ensure each Regional Director or Regional Manager leads hospitals to a high level of customer service to our clients and pets

Ensure all CVP medical and non-medical standards are upheld; works with the Medical and Operational Advisory Boards to improve upon those falling short

Ensure the safety of pets, clients and team members and the maintenance of clean, safe and organized hospitals

Collaborate closely with Medical Directors and Clinical Leadership to uphold standards of care

Ensure compliance with medical protocols, safety standards, controlled substances regulations, and AAHA/AVMA guidelines

Monitor and act on client satisfaction metrics (NPS, online reviews, complaints)

Drive consistent client service standards across hospitals

Ensure all regional leaders are monitoring compliance with federal, state, and local regulations, including pharmacy, OSHA, and labor laws

Support mitigation of operational risks

Provide strategic and tactical leadership for 30+ veterinary hospitals within the region

Oversee and lead company-wide initiatives, SOPs, and clinical standards across all practices

Monitor key operational metrics i.e. revenue, EBITDA, labor efficiency, DVM productivity, client satisfaction, and adjust strategies to achieve goals

Develop and execute regional business plans, growth strategies, and forecasting

Own P&L performance for all hospitals within the region

Analyze financial data to identify trends, opportunities, and risks

Partner with hospital leadership to optimize pricing, cost management, scheduling efficiency, and service mix

Support revenue growth through medical service expansion, client experience optimization, and DVM alignment

Own P&L performance for all hospitals within the region

Lead, mentor, and develop a team of Regional Directors and Regional Managers

Build strong partnerships with leadership and Lead Veterinarians to support medical quality and team culture

Support recruiting, hiring, onboarding, and retention of regional leaders and hospital staff

Facilitate regional leadership development programs and succession planning

Strategic decision-making: Making high-level decisions that impact the company's overall financial health and future. Revenue schedule performance using portfolio management across multiple regional areas. Strategic revenue optimization: Developing and executing strategies to increase revenue streams

Leadership: Guiding teams to align with and achieve P&L goals through strong communication and motivation

Cross-functional collaboration: Working across departments to implement initiatives that improve the P&L, such as product launches or process improvements

Risk management: Identifying and mitigating financial risks in a dynamic market

Market and trend anticipation: Anticipating future market trends and proactively adjusting the P&L strategy

Support onboarding and integration of newly acquired hospitals

Assess and improve operational infrastructure, technology adoption, and workflow efficiency

Identify opportunities for facility improvements, service line expansion, or strategic partnerships

The Regional Manager of Operations is responsible for managing all hospital team members and directly supervisors’ hospital Practice Managers and Office Managers

Qualification

Operational leadershipFinancial acumenStrategic thinkingVeterinary operations experienceChange managementMS ExcelVeterinary software knowledgeCommunication skillsProblem-solving skillsRelationship building