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HighGround · 1 month ago

Business Development Representative — Plumber Referral Channel

Houston, TX, US

Full-time

Onsite

Entry, Mid Level

$60K/yr - $130K/yr

1+ years exp

HighGround is a company that focuses on building referral partnerships within the plumbing industry. The Business Development Representative (BDR) will be responsible for sourcing, activating, and growing referral partnerships with plumbing companies to generate leads for restoration jobs, while ensuring partner engagement and satisfaction.

ConstructionHousekeeping ServiceProfessional Services

Responsibilities

Build and execute a strategic plan to identify, acquire, and nurture plumber referral partners across the assigned territory

Conduct regular outreach through calls, site visits, and meetings to educate potential partners about Dry Forces services and referral process

Qualify partners by evaluating fit based on service area, responsiveness, and business size

Set up partners for success with clear referral workflows, response-time expectations, and SLA adherence

Maintain and update all partner and opportunity data in Luxor CRM, ensuring accurate records and activity logs

Coordinate with operations teams via DASH to ensure fast response times and job progress updates to partners

Provide partners with regular updates on referral outcomes and satisfaction feedback

Plan and execute partner events, appreciation campaigns, and seasonal marketing activations

Gather competitive and market intelligence to support leadership and marketing strategy

Manage an active pipeline of prospective and existing partners in Luxor CRM

Provide accurate weekly forecasts of expected referral activity and projected revenue

Track both activity-based KPIs (calls, meetings, trainings) and outcome-based KPIs (referrals, revenue, retention)

Maintain dashboard accuracy and provide monthly performance summaries for leadership review

Receive and process inbound referrals through Luxor CRM and ensure immediate job creation in DASH

Monitor jobs throughout the lifecycle, ensuring partners receive real-time updates and post-job summaries

Partner with local operations leaders to guarantee high service quality, timely communication, and positive partner experiences

Qualification

Business developmentCRM proficiencyPartner managementHome services experienceAnalytical skillsCommunication skillsRelationship buildingPresentation skillsOrganizational skillsTeam collaboration