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CommandLink · 3 weeks ago

Lead Technical Product Manager, Networking and Monitoring

United States

Full-time

Remote

Senior Level, Lead/Staff

5+ years exp

Command|Link is a global SaaS Platform providing network, voice services, and IT security solutions. They are seeking an experienced Lead Technical Product Manager to drive the vision and roadmap for systems that power provisioning, network operations, observability, and billing automation, ensuring scalability, reliability, and visibility across their platform.

Information TechnologyInternetNetwork SecuritySoftwareTelecommunicationsUnified Communications

H1B Sponsor Likely

Responsibilities

Define and execute the roadmap for internal products focused on network provisioning, monitoring, and observability across our SaaS infrastructure

Partner with network engineering, DevOps, and NOC teams to identify operational gaps and deliver tools that improve uptime, performance visibility, and automation

Drive development of monitoring and alerting platforms, integrating telemetry, dashboards, and performance metrics to enhance incident detection and response

Collaborate with finance and operations to ensure seamless integration between billing, provisioning, and network systems, supporting accurate usage tracking and reporting

Lead cross-functional initiatives to improve reliability, reduce manual workflows, and increase system transparency

Work closely with UX/UI teams to design internal tools that are intuitive, efficient, and optimized for technical users

Define key performance indicators (KPIs) for network health, provisioning success rates, and service reliability, using data-driven insights to guide product decisions

Stay ahead of trends in network automation, observability, and SaaS infrastructure management to ensure our internal systems remain cutting-edge

Takes on additional responsibilities and projects as needed to support the success of the team and organization

Qualification

Product managementNetworking conceptsMonitoring toolsInfrastructure-as-codeCloud platformsAgile experienceTechnical visionCollaboration skills

Required

Bachelor's degree in Computer Science, Engineering, Information Systems, or a related technical field (MBA or advanced technical degree a plus)

5+ years of product management experience, with at least 3+ years focused on network infrastructure, monitoring systems, or operational platforms

Strong understanding of networking concepts (e.g., routing, switching, firewalls, VPNs, DNS, SD-WAN, network automation)

Experience with monitoring, observability, and alerting tools such as Datadog, Prometheus, Grafana, New Relic, or similar

Familiarity with infrastructure-as-code and automation frameworks (Terraform, Ansible, etc.) and modern cloud platforms (AWS, Azure, GCP)

Experience collaborating with network engineering and DevOps teams to deliver highly reliable, scalable systems

Strong Agile experience leading cross-functional teams to deliver complex technical products

Proven ability to define and deliver tools that improve network visibility, reliability, and operational efficiency

Benefits

Generous Medical, Dental, and Vision coverage for full-time employees

Flexible time off

401k to help you save for the future

Fun events at cool locations

Free DoorDash lunches on Fridays

Employee referral bonuses to encourage the addition of great new people to the team

Company

CommandLink

CommandLink builds Next-Generation Software-Defined Hybrid Networks with integrated managed security.

Founded in 2012

Bothell, Washington, USA

201-500 employees

https://www.commandlink.com/

H1B Sponsorship

CommandLink has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (2)

2022 (1)