Element Materials Technology · 3 weeks ago
Inside Sales Team Lead
Warren, MI
Full-time
Onsite
Mid, Senior Level
3+ years expElement Materials Technology is one of the fastest growing testing, inspection and certification businesses in the world. They are seeking an Inside Sales Team Lead to lead and coach a small team focused on quotation management, ensuring quick and accurate turnaround of requests for quotes and related customer inquiries.
AerospaceBuilding MaterialIndustrial EngineeringInfrastructureMechanical Engineering
Hiring Manager
Tim Farrell
Responsibilities
Lead and support a small team responsible for generating and delivering accurate customer quotations
Ensure timely response to inbound RFQs, with a strong emphasis on 'first-time-right' accuracy and quick turnaround times
Provide coaching, training, and ongoing feedback to drive efficiency, accuracy, and customer satisfaction
Establish clear expectations for quotation response time, follow-up activity, and communication standards
Monitor team activity to ensure consistency in processes, quality of outputs, and use of CRM systems for tracking opportunities and customer details
Provide light sales support by overseeing house accounts, conducting follow-up on open quotations, and identifying opportunities to strengthen customer relationships
Partner with commercial and operational teams to resolve customer issues, align on pricing strategies, and share customer insights
Foster a collaborative and customer-first team culture, balancing efficiency with service quality
Ensure compliance with Element policies, trade regulations, and applicable governance requirements
Qualification
Required
3–5 years of sales support, customer service, or quoting experience, with some team leadership or mentoring responsibilities
Strong attention to detail with the ability to ensure accuracy and consistency in all quotations
Excellent organizational skills with the ability to manage multiple RFQs and deadlines at once
Effective written and verbal communication skills for customer-facing interactions and internal coordination
Proficiency with Microsoft Office applications (Word, Excel) and CRM systems
Strong problem-solving skills, with the ability to address customer questions and resolve issues efficiently
Demonstrated ability to coach or mentor peers and foster a high-performing team environment
Availability and flexibility to support business needs; some limited travel may be required
Company
Element Materials Technology
Element Materials Technology is a network that provides inspection, testing, and certification services for materials and products.
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2022-01-23Acquired
Leadership Team
Jo Wetz
Chief Executive Officer
Recent News
2026-01-08
2025-10-23
Company data provided by crunchbase