Wesco · 1 day ago
Operations Center Representative
St Louis, MO
Full-time
Onsite
Entry Level
$16/hr - $20/hr
2+ years expWesco, a leading provider of mission-critical facility solutions, is seeking an Operations Center Representative to serve as the first point of contact for technicians, vendors, and clients in a 24/7 support environment. The role involves managing service order tickets, dispatching personnel, and ensuring high-quality customer service and accurate documentation of interactions.
CommercialElectronicsManufacturing
Responsibilities
Answer calls from technicians, vendors, and clients in a 24/7 Operations Center
Modify service order tickets with updated information while providing the highest level of client interaction
Escalate calls based on urgency of the emergency issue
Document transactions and interactions with customers and vendors in multiple systems
Monitor and respond to high volume e-mail while providing the highest level of customer service
Dispatch technicians to data center and hub locations nationwide
Ability to adapt to changing procedures and processes while following escalation procedures and established protocols
Become proficient in the use of software packages the Operations Center utilizes on a day-to-day basis
Attend group meeting to discuss Operations Center processes and procedures
Additional duties as assigned
Qualification
Required
High school degree or equivalent required
Excellent customer/client interaction, verbal and written skills, and prioritization skills
Prior experience with relaying detailed, time-sensitive information in professional email format
Proficient in MS Office Suite
Excellent communication skills to interact professionally with teammates, clients, technicians and vendors
Strong Attention to detail is required for this position
Ability to multitask in a fast-paced position, and prioritize situations and tasks as needed
Ability to navigate quickly through databases and spreadsheets to access pertinent information
Preferred
Bachelor's degree in Business Administration or a related field
2 plus years of experience in a fast-paced environment such as retail or clerical/administrative experience
A knowledge of critical and non-critical equipment including Uninterruptible Power Supply (UPS), Power Distribution Units (PDU), Emergency Generator, Fuel Oil Systems, Circuit Breakers, Substations and Computer Room Air Condition Units
Experience in change management or work order management software, preferably Remedy
Benefits
Paid time off
Medical, dental, and vision coverage
Retirement savings plans
Company
Wesco
At Wesco, we believe life should run smoothly.
10001+ employees
H1B Sponsorship
Wesco has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (32)
2024 (4)
2023 (19)
2022 (14)
2021 (4)
2020 (4)
Funding
Current Stage
Public CompanyTotal Funding
$2.53B2025-02-25Post Ipo Debt· $800M
2024-02-26Post Ipo Debt· $1.73B
1999-05-12IPO
Leadership Team
John Engel
Chairman, CEO and President
David Schulz
Executive Vice President and Chief Financial Officer
Recent News
Digital Commerce 360
2025-11-01
2025-10-31
Company data provided by crunchbase