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Boeing · 4 weeks ago

C-32/C-40 Experienced Field Service Representative - Defense

USA - JB Andrews, MD

Full-time

Onsite

Senior Level, Lead/Staff

$92K/yr - $124K/yr

10+ years exp

Boeing Aerospace Operations is seeking an Experienced C-32A and C-40B/C Field Service Representative-Defense to provide technical support and on-site company representation at Andrews Air Force Base, Maryland. The role involves troubleshooting aircraft technical issues, providing customer support, and coordinating maintenance operations while being available for travel and on-call duties.

AerospaceIndustrial

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Work independently in a demanding, on-call, 24 hour per day / 365 days per year operational environment

Utilize multi-disciplined technical expertise and company knowledge to assist the customer in troubleshooting aircraft technical issues, determining causes, and recommending corrective actions to customer maintainers

Stay abreast of issue resolution progress and maintain company and customer situational awareness. Regularly follow-up with the customer to ensure recommendations provided were effective and lasting

Assist the customer in interpreting and using support data and technical documents

Provide guidance and consultation related to a broad range of maintenance and operational issues

Develop and conduct ad hoc and on-the-job training on various maintenance topics

Coordinate shipment, receipt, and repair of assets with Logistics Representatives

Research company and customer data to drive resolution of specific chronic issues

Act as an on-site liaison between the customer and Boeing to facilitate significant technical and operational issue resolution

Develop AOG action plans when requested by Service Engineering and/or executive leaders

Travel to other US and foreign operating locations to assist with maintenance demands in supporting the customer's mission

Qualification

FAA A&P CertificationAviation Maintenance Experience737/757 Aircraft SupportPAG Military Aircraft ExperienceTechnical TroubleshootingOn-the-job TrainingCustomer Liaison

Required

Current FAA certification as an Airframe and Powerplant (A&P) Mechanic

Minimum of 10 years of experience performing aviation maintenance since obtaining your Airframe and Powerplant (A&P) license

Minimum of 5 years of experience in support of 737 or 757 aircraft since obtaining your Airframe and Powerplant (A&P) license

Must be willing to work variable shifts, including weekends and overtime including rotating shifts

Available to be on-site within 2 hours of being called into work after hours

At the sole discretion of leadership, employees must be willing and able (on potentially short notice) to deploy/travel to a variety of locations (domestic and international) and for a variety of deployment durations to meet customer needs. Failure to deploy/travel will be considered as a resignation

At the sole discretion of leadership, must be willing and able to relocate to a variety of locations (domestic and international) to meet customer needs and the statement of work. Failure to relocate will be considered as a resignation

This position requires an active U.S. Secret Security Clearance (U.S. Citizenship Required). (A U.S. Security Clearance that has been active in the past 24 months is considered active)

Employer will not sponsor applicants for employment visa status