Crawford & Company · 1 week ago
Customer Service Rep I
Jacksonville, FL
Full-time
Onsite
Entry Level
2+ years expCrawford & Company is dedicated to restoring communities through exceptional customer service. As a Customer Service Representative, you will provide support for open claims, ensure accurate documentation, and deliver outstanding service to clients.
Insurance
Responsibilities
Reviews dashboard for outstanding assignments
Contacts contractors for file status (site inspection, estimate upload, etc.)
Documents file assignments and status, utilizing appropriate management tools and reports as necessary to evaluate the progression of the completion of the job or project
Completes customer service satisfaction surveys as required
Assists external clients with customer service inquiries
Participates in special projects or performs duties in other areas as requested
Upholds the Crawford Code of Business Conduct and Ethics at all times
Qualification
Required
High School Diploma or equivalent and at least 2 year's customer service and/or administrative/clerical experience
Demonstrated experience in customer service, administrative/clerical skills
Highly proficient and advanced computer skills
Excellent attention to detail and organizational skills
Good time management abilities
Strong analytical and problem solving ability
Excellent written, verbal and oral communication skills
Good interpersonal skills
Ability to work independently, with minimal supervision
Strong work ethic
Preferred
Call center experience preferred
Company
Crawford & Company
Based in Atlanta, GA Crawford & Company(R) (www.crawco.com) is the world's largest publicly listed independent provider of claims management and outsourcing solutions to carriers, brokers and corporates, with an expansive global network serving clients in more than 70 countries.
10001+ employees
H1B Sponsorship
Crawford & Company has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (2)
2023 (7)
2022 (5)
2021 (2)
2020 (10)
Funding
Current Stage
Late StageLeadership Team
Larry Thomas
EVP - CEO Crawford U.S. Services
Bruce Swain
EVP - Chief Financial Officer
Recent News
Company data provided by crunchbase