VAST Data · 2 months ago
Customer Support Engineer
Lehi, UT
Full-time
Onsite
Senior Level
5+ years expVAST Data is a rapidly growing infrastructure company focusing on data management for the AI era. The Customer Support Engineer will serve as a technical expert, handling customer issues, performing installations, and collaborating with various teams to ensure customer satisfaction.
AI InfrastructureArtificial Intelligence (AI)DatabaseSoftware
Responsibilities
Build trusted customer relationships based on your customer-first mindset, technical excellence and command of VAST product
Respond to technical support issues quickly, working hands-on-keyboard to solve or escalate the issues while being highly communicative
Complete daily technical operations as needed for the customers, working technical issues to full resolution and closure
Perform and support field services for customers: installations, upgrades, break-fix and expansions as needed
Submit and manage Feature Requests and/or Bugs into product marketing and development teams
Advocate for the priorities of your assigned accounts and continuously track and follow up on bugs, feature requests and escalations
Identify opportunities to provide continuous improvement for customers to ensure full adoption and usage of VAST products
Support and guide VAST data account teams on account technical status and activities
Manage workload to balance meeting KPIs and VAST SLAs with ensuring customer happiness and satisfaction
Qualification
Required
Overall 5+ years of experience in customer-facing, pre-sale/post-sale positions working with complex storage solutions
Ability to manage own time and case load with rapidly changing priorities
Extensive knowledge and experience in the enterprise IT infrastructure, networking and storage space is required, along with a broad understanding of the enterprise software world
Knowledge and working experience in common Linux system administration tasks and Linux OS in general
Good understanding of networking, and working experience with network configurations on Linux and network troubleshooting
Scripting and programming - bash scripting is required; must be familiar with one or more other programming language
Significant experience required in the areas of file systems and scale-out NAS Implementation
Excellent business written and verbal communication and presentation skills
MS or B.Sc. in CS, CE, EE or related fields
Ability to travel. To be successful in this role, you will need to travel around 20% of the time
Rotational weekend shift once every 8-12 weeks and occasional holiday coverage
Preferred
In-depth knowledge and hands-on experience with S3 and high-performance computing
Hands-on lab and hardware management experience
Experience working in a rapidly growing entrepreneurial, dynamic start up
Company
VAST Data
VAST Data offers a unified data platform that integrates storage, database, and compute capabilities into a single software platform.
1001-5000 employees
H1B Sponsorship
VAST Data has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (2)
2023 (2)
2022 (1)
Funding
Current Stage
Late StageTotal Funding
$381MKey Investors
FidelityTiger Global ManagementN47
2023-12-05Series E· $118M
2021-05-04Series D· $83M
2021-03-01Series Unknown
Leadership Team
Renen Hallak
Founder & CEO
Shachar Fienblit
Co-Founder & Chief R&D Officer
Recent News
2026-01-16
2026-01-16
Company data provided by crunchbase