Thrive · 6 hours ago
Client Support Engineer
Cleveland, OH
Full-time
Onsite
Senior Level
5+ years expThrive is a NextGen global technology outsourcing provider that empowers small and mid-market organizations to transform their technology into a strategic advantage. The Client Support Engineer role involves providing technical hardware, software, and connectivity problem resolution to clients, ensuring effective communication of solutions, and assisting with both end-user training and technical support.
Cloud ComputingCyber SecurityInformation TechnologyOutsourcing
Responsibilities
Identifies, diagnoses, and resolves first level problems for end-users of the workstations, laptops, terminal services and Citrix sessions, end-user software and hardware, network and VPN connectivity, the Internet, server services, server drive space, validation of server error messages for escalation, and new computer technology in a call center environment; communicates solutions to end-users effectively
Provides one-on-one end-user problem resolution for client (PC) software and connectivity
Sets up and assists in the configuration of end-user PC desktop hardware, software and peripherals, both onsite and remotely
Diagnoses and resolves end-user network or local printer problems, PC hardware problems and basic server, e-mail, Internet, VPN, and local-area network access problems
Coordinates timely repair of PC computer equipment covered by third-party vendor maintenance agreements
Performs minor desktop hardware repair for PC computer equipment and peripherals that are not covered by third party vendor maintenance agreements as needed
Acts as remote hands for engineering staff onsite as needed
Assists Network Technicians in creating materials for end-user frequently asked questions (FAQs) and procedural knowledgebase articles
Provides assistance to Tier 2-3 staff with problem research and documentation
Qualification
Required
5+ years providing end-user support for current PC desktop and application software
5+ years installing, upgrading, troubleshooting and repairing personal computers in a corporate networked environment
2+ years providing support for an enterprise level userbase in either the legal or financial services industry
Must be able to sit for prolonged periods of time in front of a computer
Must be able to perform physical activities, such as, but not limited to, lifting heavy equipment (up to 45 lbs. unassisted), bending, standing, climbing or walking
Must have excellent written and oral communication skills
Company
Thrive
Thrive Networks is an outsourced IT provider with an outstanding record of success we have achieved for clients.
1001-5000 employees
H1B Sponsorship
Thrive has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2021 (1)
Funding
Current Stage
Late StageTotal Funding
$17.17M2025-01-14Private Equity
2023-09-19Seed· $0.56M
2016-12-07Acquired
Leadership Team
Bill McLaughlin
Chief Executive Officer & Board Member
Kevin Kivlochan
CEO European Operations
Recent News
2025-12-30
2025-12-18
2025-12-17
Company data provided by crunchbase