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American National · 1 day ago

Sr Structured Settlements Operations Specialist

League City, TX

Full-time

Hybrid

Mid, Senior Level

4+ years exp

American National is an established, stable, and successful multi-line insurance corporation that has provided financial strength and a sense of security since 1905. The Senior Structured Settlement Operations Specialist will manage complex structured settlement cases, mentor junior team members, and drive operational excellence while ensuring compliance and quality in service delivery.

Auto InsuranceFinancial ServicesHealth CareHealth InsuranceInsuranceLife Insurance

Responsibilities

Manage complex structured settlement cases requiring advanced industry and compliance knowledge

Conduct regular quality assurance reviews to ensure accuracy and consistency

Analyze team production data and provide actionable insights to leadership

Mentor junior team members and lead training initiatives for new and existing staff

Serve as a subject matter expert (SME) for internal teams, clients, and field consultants

Represent the department in communications with brokerage agencies, including quarterly check-ins

Review and analyze escalated settlement documents using advanced financial and legal expertise

Identify and lead process improvement initiatives to enhance service levels and product offerings

Monitor industry trends and advise leadership on policy and procedural updates

Consult on complex cases involving qualified status and guideline compliance

Qualification

Structured settlements expertiseCompliance knowledgeAnalytical skillsCustomer service skillsProject managementProcess improvementHigh-touch operations experienceMentoringCommunication skills