Apply on Employer Site

JetBlue · 15 hours ago

Director Product (Customer Experience)

NYC Metro Area

Full-time

Onsite

Director/Executive

$160K/yr - $200K/yr

7+ years exp

JetBlue Airways is seeking a Director of Product to define and drive product development and management strategies. This role focuses on enhancing the customer experience by overseeing product offerings and collaborating with various departments to align with the company’s commercial vision.

Air TransportationTransportation

No H1B

Responsibilities

Define and evolve JetBlue’s product vision — shaping an innovative and cohesive customer experience that supports JetBlue’s brand and competitive positioning with an eye towards first mover advantage

Champion cross-functional collaboration by leading integrated teams across Commercial, Operations, Finance, and Technology to design, test, and deliver customer-centric products efficiently and effectively

Drive innovation, identifying creative, data-informed ways to enhance value

Develop and manage the multi-year product roadmap, ensuring alignment with strategic business objectives, customer insights, and financial goals

Use data-driven insights to evaluate product performance, inform decision-making, and articulate business cases for new initiatives or product evolutions

Foster an agile, test-and-learn mindset across teams to accelerate innovation, improve collaboration, and shorten product development cycles

Partner with Finance and Operations to optimize product investment strategies and ensure fiscal responsibility without compromising JetBlue’s brand or customer satisfaction

Build strong relationships across internal and external stakeholders to gain alignment and advocacy for product strategy and key initiatives

Represent JetBlue externally as a thought leader and brand ambassador, fostering partnerships and benchmarking against best-in-class industry practices

Lead and develop a high-performing team, fostering engagement, growth, and succession readiness aligned with JetBlue’s leadership principles

Other duties as assigned

Qualification

Product managementCustomer experience designCross-functional leadershipData-driven decision makingStakeholder relationship managementInnovationTeam developmentAgile mindsetFinancial acumenMarketing knowledge

Required

Bachelor's Degree in Business, Aviation, Marketing, or a related field; OR demonstrated capability to perform job responsibilities with a High School Diploma/GED and at least four (4) years of previous relevant work experience

Seven (7) years' experience in product management or development, with proven success in cross-functional leadership roles

Demonstrated ability to innovate within financial or operational constraints

Strong understanding of airline business models and customer experience design

Expertise in using customer data and market insights to shape strategic decisions

Experience managing complex stakeholder relationships and influencing without authority

Available for moderate overnight travel (up to 30%)

Must possess valid travel documents enabling travel in and out of the United States

Must pass a pre-employment drug test

Must be legally eligible to work in the country in which the position is located

Authorization to work in the US is required, this position is not eligible for visa sponsorship

Preferred

Master of Business Administration (MBA) or Master's Degree

Previous experience in the airline or hospitality industry

Proven track record leading large-scale, cross-functional innovation or transformation initiatives

Regular attendance and punctuality

Potential need to work flexible hours and be available to respond on short notice

Able to maintain a professional appearance

When working or traveling on JetBlue flights, and if time permits, all capable Crewmembers are asked to assist with light cleaning of the aircraft

Must exhibit JetBlue's values of Safety, Caring, Integrity, Passion, and Fun

Promote JetBlue's #1 value of safety as a Safety Ambassador

Identify and report safety concerns, issues, incidents, or hazards

Responsible for adhering to all applicable laws, regulations, and Company policies

Uphold JetBlue's safety performance metric goals and understand how they relate to their duties

Benefits

Performance bonuses

Restricted stock units

Access to healthcare benefits

A 401(k) plan and company match

Crewmember stock purchase plan

Short-term and long-term disability coverage

Basic life insurance

Free space available travel on JetBlue

And more

Company

JetBlue

Glassdoor3.7

When JetBlue first took flight in February 2000, our founding goal was to bring humanity back to air travel, and over two decades later, we still put our customers, crewmembers and communities at the center of everything we do.

Founded in 1998

Long Island City, New York, USA

10001+ employees