Trimble Inc. · 1 day ago
Premier Support Engineer
Portsmouth, NH
Full-time
Onsite
Mid Level
$93K/yr - $123K/yr
3+ years expTrimble Inc. is a company focused on transforming the way the world works, and they are seeking a Premier Support Engineer to provide exceptional technical support to enterprise-level customers. The role involves troubleshooting product issues, managing support tickets, and collaborating with various teams to enhance customer satisfaction and ensure seamless integration of Trimble products.
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Responsibilities
Act as the primary contact for the customer, troubleshooting needs, and cloud issue resolution for enterprise customers, efficiently troubleshooting and resolving technical issues
Ensure integrations between Trimble products and third-party applications are enabled by using Microsoft Azure integration technologies
Guide best practices for database and system customizations and operational support to enhance software effectiveness
Coordinate with counterparts on the customer’s core team, including cloud engineering and solutions architecture to ensure the customer receives a cohesive message and holistic support view
Offer personalized advice and strategic recommendations based on customers' applications and use cases
Analyze customer environments and current solution set to proactively notify customers when new release features or capabilities are forthcoming that may have an impact on the customer’s business; providing early awareness to assist customer planning
Collaborate with customers to understand their business objectives and align software solutions accordingly
Use web development tools and languages to set up detailed performance and system stability telemetry dashboards for customer and internal Trimble consumption
Manage dedicated support cases outside of the usual queues, ensuring minimal wait times and providing immediate attention
Proactively follow up on open issues to ensure timely resolution and customer satisfaction
Respond to customer critical support issues within defined SLAs
Build strong customer relationships by understanding their needs, customizations, and workflows
Document customer interactions, issues, and solutions for seamless continuity
Collaborate with product and cloud engineering to advocate for customer issues, track progress of issues through the development lifecycle, and provide customers with accurate and timely updates on the status of those issues
Qualification
Required
3+ years of experience in technical support, customer success, or a similar role in enterprise software solutions
Proficient with Cloud environments, especially Azure Cloud
Strong troubleshooting and problem-solving skills with the ability to resolve technical issues effectively
Excellent communication and interpersonal skills, capable of conveying technical information to non-technical audiences
Proven ability to build and maintain strong customer relationships
Proficiency in enterprise software systems and a solid understanding of cloud-based solutions
Preferred
Experience with Trimble CMS B2W software or similar applications, including construction estimating, tracking, etc
Knowledge of industry-specific best practices and workflows
Familiarity with CRM and ticketing systems for managing customer support cases
Familiarity with database performance considerations and integration points
Experience with HTML, JSON, and CSS coding for customer dashboards
Benefits
Medical
Dental
Vision
Life
Disability
Time off plans
Retirement plans
Tax savings plans for health, dependent care and commuter expenses
Paid Parental Leave
Employee Stock Purchase Plan
Company
Trimble Inc.
Trimble is a global technology company that connects the physical and digital worlds, transforming the ways work gets done.
10001+ employees
H1B Sponsorship
Trimble Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (62)
2024 (61)
2023 (43)
2022 (52)
2021 (51)
2020 (34)
Funding
Current Stage
Public CompanyTotal Funding
$1.02BKey Investors
Bank of America
2022-12-30Post Ipo Debt· $1B
2002-01-15Post Ipo Equity· $19.2M
1990-07-27IPO
Leadership Team
Robert Painter
Chief Executive Officer
Phillip Sawarynski
Chief Financial Officer
Recent News
2026-01-06
2026-01-06
Business Insider
2025-12-25
Company data provided by crunchbase