Apply on Employer Site

The Salvation Army Southern California · 1 month ago

Temporary Float Pool Program Assistant

Denver, CO

Part-time

Onsite

New Grad, Entry Level

$21.63/hr - $21.63/hr

The Salvation Army Southern California is seeking a temporary part-time Float Pool Program Assistant. This role is responsible for ensuring the safety and security of households, staff, and volunteers at facilities serving individuals or families without permanent housing, while also providing customer service and support to shelter guests.

Non-profit Organization Management

Responsibilities

Customer Service: provide strong customer service to guests, which always includes positive and supportive communication

Build and maintain professional relationships with shelter guests, partners, volunteers and staff

General front desk/reception duties include are but not limited to answering phones, adhering to program check-in procedures, greeting and assisting guests in alignment with program services and procedures

Provide information and referral to social service programs as needed or refer to appropriate staff as needed

Maintain accurate count of guests, partners and visitors who are on site at all times

Understand and communicate expectations of bed agreement at program location, ensuring compliance with policies and accurate record-keeping

Communicate urgent concerns following the appropriate chain of command and communication methods

Build and maintain professional relationships with shelter residents, partners, volunteers and staff

Address conflicts and mediate issues to ensure a peaceful and safe environment

Conduct routine safety checks both inside and outside the shelter, ensuring the premises remain secure and all residents are safe

Respond promptly and effectively to emergency situations, including medical or safety concerns, following established shelter protocols to protect the well-being of households and staff within the protocol

Provide meal service in compliance with ServSafe regulations during designated times

Maintain all shift notes, program materials, client files and data, in accordance with contract and organizational policies

Conduct guest unit/bed assignment check as assigned to support guests’ adherence to program expectations

Pack up client items when abandoned or when guests are asked to leave, in accordance to program policy and only when assigned

Assist with the cleaning and upkeep of the facility, both indoors and outdoors, ensuring the shelter remains clean, organized, and welcoming

Complete all required training in adherence to the training schedule and in compliance with contract, organizational and program needs

Attend all staff meetings as assigned

Performs all other duties as assigned

This description should not be interpreted as all inclusive. It is intended to identify the major responsibilities and requirements of this position. The incumbent may be requested to perform job-related responsibilities as well as other tasks not stated in this position description

Qualification

Customer ServiceConflict ResolutionProblem SolvingSelf-DirectionCrisis Management

Required

High school diploma or G.E.D. required

Demonstrated history of providing professional services

Demonstrated history of providing customer service in a professional setting

Desire to serve others by building on their strengths

Comfortable working in a crisis-oriented environment and responding appropriately to a person in crisis

Ability to respond with humility to diversity and the needs of our unhoused neighbors

Ability to work effectively, cooperatively and respectfully with staff, volunteers, guests, partners and community members regardless of race, ethnicity, national origin, partner status, faith, age, socio-economic status, gender identification, and physical or mental ability

Act with honesty and integrity; exercise appropriate discretion and maintain confidentiality of information

Ability to work schedule as assigned, working as a part of a 24-hour system, and staying awake at all times during work hours

Ability to maneuver

Ability to remain in a stationary position

Ability to grasp, push, pull, and reach overhead

Ability to operate telephone

Ability to lift 25 pounds

Ability to access and produce information from the computer

Ability to understand written information

Qualified individuals must be able to perform the essential duties of the position with or without accommodation

Benefits

Sick leave benefit – 1 day per month, 12 sick days per year (accrual and availability begins at hire; sick time accrual is pro-rated for part-time hours.