Beth Israel Lahey Health · 1 month ago
Patient Service Representative - Radiology
Beth Israel Deaconess Medical Center
Full-time
Onsite
Entry Level
$20.50/hr - $25.50/hr
1+ years expBeth Israel Lahey Health is a growing healthcare organization committed to making a difference in people’s lives. The Patient Service Representative - Radiology is responsible for directing patient access by managing a high volume of incoming calls, scheduling appointments, and ensuring accurate patient information is maintained.
Elder CareHealth CareHospitalPrimary and Urgent CareProfessional ServicesTraining
Responsibilities
Answers, screens and processes a high volume of calls in a professional manner
Utilizes and adheres to the phone scripts and guidelines for triaging calls
Asks appropriate questions and uses independent judgment within scope of knowledge and authority to determine the type of appointment, appropriate provider and urgency needed
Utilizes centralized scheduling system and software applications to schedule appointments
Verifies and updates patients' demographic information and transfers to registration for update as needed
Obtains necessary referrals for scheduled visit and documents in system
Document appropriate payer information, including worker's compensation and auto liability
Informs patient of necessary preparation for scheduled visit, including providing documents, films and notes from other providers, required preparation and protocol for diagnostic tests and procedures
Coordinates and interprets multiple data sets required for efficient scheduling of office visits, diagnostic tests and procedures
Coordinates availability of professional services for maximum cost effective utilization of staff, space, equipment and optimal timing for patients and providers
Addresses scheduling problems and concerns with manager to resolve issues
Records and forwards accurate messages to providers and staff
Triages calls for urgent information or services to appropriate staff
Responds to requests for information or assistance within scope of knowledge and authority
Resolves and responds to provider email requests in an efficient and professional manner
Qualification
Required
High School diploma or GED required
1-3 years related work experience required
Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access
Preferred
Call Center and/or telephone customer service experience
Strong typing skills 40+wpm
Knowledge of medical terminology
Bilingual written and verbal communication skills
Company
Beth Israel Lahey Health
Beth Israel Lahey Health Center offers patient care, urgent care, assisted living, and research and education services.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Robert Fields
Chief Clinical Officer and Executive Vice President
Recent News
Boston Globe
2025-11-24
Morningstar.com
2025-11-07
Company data provided by crunchbase