Apply on Employer Site

Adswerve, Inc. · 2 weeks ago

Client Success Director, Marketer

United States

Full-time

Remote

Director/Executive

$115K/yr - $135K/yr

8+ years exp

Adswerve, Inc. is an award-winning data, media and tech consultancy and a leading Google and Adobe partner that helps brands and agencies unlock new opportunities for growth. The Client Success Director will serve as the strategic architect for high-touch business with critical Brand accounts, focusing on retention, growth, and delivering compelling business outcomes through effective client partnerships.

AdvertisingAnalyticsBusiness IntelligenceConsultingDigital MarketingInformation ServicesInformation TechnologyMarketingPredictive Analytics

Culture & Values

Responsibilities

Direct Ownership of Growth: Own the retention and expansion of a dedicated book of enterprise business. You are responsible for hitting specific retention and growth targets

Cross-Sell Identification: Proactively identify opportunities to cross-sell Adswerve’s full suite of services, specifically bridging the gap between Media buying and Data Science/Analytics solutions

Sales Narrative Curation: Create and deliver quarterly business reviews and pitch decks that move beyond metrics to demonstrate ROI. You will craft the "Adswerve Story" tailored to the specific business goals of your clients

High-Stakes Negotiation: Lead contract renewals, upsells, and pricing negotiations with strong commercial acumen to ensure profitability and mutual value

Trusted Advisor: Build deep, resilient relationships with senior client stakeholders (VP/C-Level) within your book of business, positioning yourself as a thought leader in the digital maturity space

Holistic Consulting: Move fluidly between conversations about Programmatic Media, Paid Search, and Cloud/Analytics, ensuring clients utilize the full potential of their tech stack to achieve their business KPIs

Partner Relations: Act as a strategic liaison with Adswerve partners (such as Google), advocating for your clients and unlocking beta opportunities or advanced support to drive client success

Process Architecture: Improve client engagement models and internal processes to streamline delivery and increase the quality of work across departments

Peer Mentorship: Operate as a senior lead and mentor to Client Success Managers, modeling best-in-class sales behaviors, narrative building, and strategic thinking

Future Readiness: Demonstrate the emotional intelligence and strategic vision required to transition into a people-management role as the team expands

Qualification

Digital MarketingClient SuccessData ScienceProgrammatic MediaCommercial AcumenContract NegotiationCommunication SkillsStrategic ThinkingMentorship

Required

8+ years of experience in digital marketing, consultancy, or ad-tech, with a strict focus on client success, revenue retention, and business development

Proven history of hitting or exceeding growth and retention targets on a personal book of business

Exceptional communication skills with the ability to turn data into a narrative that resonates with non-technical executive audiences

Ability to navigate ambiguity and lead clients through industry changes (e.g., privacy changes, cookie deprecation)