Providence · 4 weeks ago
Senior Service Engineer IS - ServiceNow *Virtual*
United States
Full-time
Remote
Senior Level
$63.91/hr - $108.82/hr
5+ years expProvidence is a healthcare organization seeking a Senior Service Engineer specializing in ServiceNow to join their Enterprise Information Services team. The role involves partnering with developers and stakeholders to design and improve large-scale services, ensuring high-quality, reliable solutions while driving innovation and operational excellence.
Hospital & Health Care
Responsibilities
Define the ServiceNow vision and roadmap, leveraging technical expertise to provide strategic guidance to stakeholders and drive initiatives that achieve KPIs for quality, cost efficiency, and caregiver satisfaction
Advise on requirements and best practices to engineer resilient, secure, and high-performance solutions
Own problems end-to-end—solving them once and for all
Drive innovation, optimize resources, and contribute to disaster recovery readiness
Ensure every release is predictable, reliable, and high-quality
Troubleshoot complex issues and design scalable systems
Qualification
Required
Bachelor's Degree: Computer Engineering, Computer Science, Mathematics, Engineering -OR- a combination of equivalent education and experience
5 or more years of related experience
Experience in automation, specifically related to deployment, recovery, or other manual processes
Experience with n-tier solutions
Experience with resilience modeling (failure mode analysis) and ability to simulate service outages for point solutions (automated) and platforms (manually)
Experience influencing software engineering team members in translating customer and technical requirements into service architecture to meet Quality of Service Expectations
Experience leading and representing the Service in backlog discussions and standups to establish appropriate prioritization of Live Site requirements
Experience leveraging data and metrics to drive behavior, process, and priority decisions
Experience using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
Experience in problem solving using systematic procedures and investigating problems utilizing root cause analysis
Preferred
Experience in a Healthcare environment
5 or more years of back-end ServiceNow experience
Incorporating best practices and standards into designs for high-performance, manageable services
Expertise in diagnosing and resolving complex, unexpected service issues
Ownership of problems end-to-end, applying root cause analysis and delivering permanent solutions
Skill in analyzing KPIs, usage scenarios, and feature releases to recommend capacity requirements
Ensuring reliability, resilience, and security of production solutions
Benefits
Best-in-class benefits
Company
Providence
Every day, 119,000 compassionate caregivers serve patients and communities through Providence St.
10001+ employees
H1B Sponsorship
Providence has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2021 (1)
Funding
Current Stage
Late StageLeadership Team
Brad Henry
Chief Executive Officer at Providence Willamette Falls Medical Center
Ranjit S. Hundal, MD, MBA, CPE, FACP, SFHM
Interim Chief Executive Officer
Recent News
2025-09-23
2025-09-13
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