Boats Group · 1 month ago
Account Manager - Miami, FL
Miami, FL
Full-time
Hybrid
Senior Level
5+ years expBoats Group is the fastest-growing digital business in the recreational boating space, and they are seeking a SaaS Account Manager to lead client engagement and enhance customer experiences. The role involves managing technical inquiries, providing insightful reports, and collaborating with the Account Director to drive retention strategies for client success.
BoatingInternet
Responsibilities
Client Engagement Champion: Take the lead in proactively reaching out to clients to build strong, trust-based relationships. Identify opportunities to enhance their experience through personalized communication and process improvements
Customer Success Partner: Serve as the central point of contact for client concerns, ensuring swift and effective resolution of issues to maintain client satisfaction and loyalty
Technical Troubleshooter: Provide prompt and effective solutions to technical inquiries related to our SaaS product, escalating complex issues as needed to ensure smooth client operations
Data-Driven Strategist: Dive into client account performance data to uncover trends, provide actionable insights, and collaborate with clients on growth opportunities. Regularly conduct performance reviews and refine strategies for mutual success
Retention Expert: Design and implement targeted retention strategies that minimize churn, drive customer loyalty, and maximize lifetime value
Insightful Reporting: Deliver clear, actionable reports on account health, feedback, and retention metrics to inform team strategy and decision-making
Qualification
Required
Proven track record in account management, technical support, sales, or a similar client-facing role, typically gained over the course of 5 years of similar experience
Solid understanding of SaaS and technical products, with the ability to troubleshoot and resolve client issues
Strong ability to analyze data, identify key trends, and provide solutions to enhance client performance
Excellent verbal and written communication skills
Ability to juggle multiple accounts and priorities with a keen eye for detail and deadlines
Bachelor's degree in Business, Marketing, IT, or a related field, or equivalent on-the-job experience
Familiarity with CRM systems, troubleshooting tools, Google Suite—with the ability to troubleshoot any problem that comes your way
Preferred
Experience with SaaS products and digital marketing/advertising is a plus!
Benefits
Hybrid Work Flexibility: Embrace a balanced work model with remote work on Mondays and Fridays and in-office collaboration from Tuesday to Thursday.
Generous Time Off: With a strong focus on work/life balance, we offer all employees paid time off starting on day one, multiple paid holidays throughout the year, your birthday off, and a winter break at the end of the year
Volunteering Time: Participate in our volunteer program with 4 paid days annually to contribute to your community.
Modern Office Perks: Our vibrant Miami office features cutting-edge amenities, such as an electric sit/stand desk, dual monitors, a gym, and a variety of snacks and beverages.
Comprehensive Benefits Package: Enjoy top-tier Medical, Dental, Vision, and Life insurance, along with a 401(k) plan featuring a 4% match.
Commuter Benefits: Park conveniently in our building’s garage at no charge to you. For train commuters, we subsidize most, if not all, of your monthly pass expenses.
Professional Development: Take advantage of online training, live courses, and additional funds for courses, seminars, and certifications to enhance your skills.
Team-Centric Atmosphere: Be part of a close-knit team that prioritizes relationship-building and personal connections.
Company
Boats Group
Boats Group is the Internet partner of choice for the recreational marine industry and operates the five market leading web portals.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2025-12-11Private Equity
2025-12-11Acquired
Leadership Team
Jim Selzer, MBA
Chief Financial Officer
Lindsay Earls, PHR, SHRM-CP
Human Resources Business Partner
Recent News
2026-01-16
2026-01-16
Company data provided by crunchbase