CDK Global · 2 days ago
Customer Success Manager
United States
Full-time
Onsite
Mid Level
$75K/yr - $82K/yr
4+ years expCDK Global is a leading provider of cloud-based software to dealerships and Original Equipment Manufacturers across automotive and related industries. The Customer Success Manager is responsible for client satisfaction and success, maximizing adoption and utilization of CDK products, and driving client engagement while minimizing churn.
Computer Software
Responsibilities
Follow all CDK Global policies and procedures
Complete all mandatory assigned compliance tasks and acknowledgements
Meet or exceed all performance expectations
Fields questions and direct clients to appropriate support resources. Assists clients with defining their strategy around CDK solutions: working with customers to ensure they understand CDK's products and how best to utilize them for their individual needs and goals
Maintains pre-established relationships with dealership management. Demonstrates expertise in CDK products, establishing a reputation for being a trusted advisor
Assesses dealership risk factors, identifies risk mitigation strategies to ensure continued success of CDK applications and new layered application opportunities
Prepares client specific reports and presentations for the purposes of educating and driving growth in the client’s organization
Identifies opportunities, creating a plan for addressing training needs for dealership staff
Partners with Sales to become a key asset in helping grow the CDK business with the client
Successfully identifies and implements strategies for retaining “at risk” clients
Develops a productive working relationship with Sr. CSMs; occasionally assists Sr. CSMs where needed
Seeks and listens to feedback. Demonstrates a positive outlook on work. Provides recognition to peers
Utilizes Totango to document valued-added conversations & engagements with dealer partners
Travel 75% of the time
Qualification
Required
Minimum 4 years of client services, marketing or sales experience. B2B or outside sales or account management in a similar industry
Ability to work and influence across all levels of the dealership
Knowledge of CDK applications and familiarity with automotive industry
In-depth knowledge of variable dealership operations or in training dealer staff on software applications and process
High sense of urgency. Handles high stress interactions and situations and is able to de-escalate appropriately using empathy
Strong communication skills with peers as well as clients, both oral as well as written. Ability to work as a team member with limited supervision
Time management and completion of tasks to a definite deadline
High school diploma
Experience with Salesforce
Able to Travel up to 75%
Valid Driver's License/travel documents(if applicable)
Preferred
3+ years of retail automotive experience preferred
Familiarity with CDK's org structure, solutions, implementation and service models
SaaS experience preferred but not required
Experience using a CX platform
Some automotive knowledge (Areas of the dealership and Dealer workflows)
BA/BS Preferred
Benefits
Medical, dental, and vision benefits
Paid Time Off (PTO)
401K Matching Program
Tuition Reimbursement
Company
CDK Global
CDK Global is a leading provider of retail technology and software as a service (SaaS) solutions that help dealers and auto manufacturers run their businesses more efficiently, drive improved profitability and create frictionless purchasing and ownership experiences for consumers.
5001-10000 employees
H1B Sponsorship
CDK Global has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (33)
2024 (40)
2023 (27)
2022 (48)
2021 (54)
2020 (31)
Funding
Current Stage
Late StageLeadership Team
Mike Lenz
Co-Founder
David Penney
Chief Financial Officer
Recent News
2025-09-23
Digital Commerce 360
2025-09-12
MIT Technology Review
2025-09-12
Company data provided by crunchbase