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AltaGas Ltd. · 1 day ago

Director, Sales Operations

Springfield, VA

Full-time

Onsite

Director/Executive

$176K/yr - $256K/yr

10+ years exp

AltaGas Ltd. is a North American energy infrastructure company focused on providing affordable energy solutions. The Director of Sales Operations will drive meter growth, manage the sales pipeline, and ensure exceptional customer experiences while championing cross-functional collaboration and digital transformation.

Oil & Energy

Responsibilities

Convert qualified leads from marketing into active sales opportunities, managing the sales pipeline and ensuring timely follow-up

Develop and implement sales strategies to maximize growth and expand market reach

Partner with Marketing to inform campaigns, optimize lead generation, and refine qualification criteria

Oversee project management for sales initiatives, ensuring projects are delivered on time and within scope

Optimize the customer journey from a lead through post-sale support, ensuring seamless transitions and rapid issue resolution

Lead initiatives to enhance customer satisfaction, and loyalty, focusing on expanding service adoption and retention

Develop and manage CRM strategies

Collaborate with Operations, Engineering, Customer Service, and other departments to ensure successful project delivery and customer satisfaction

Build and sustain relationships with key external stakeholders—including customers, builders, developers, consultants, and associations

Champion the adoption of digital platforms and tools to streamline sales operations and improve data-driven decision-making

Utilize forecasting and analytics to identify profitable new business opportunities and growth areas

Direct research and analysis to identify industry trends, customer needs, and competitive dynamics

Establish and implement business policies and practices that align with internal controls, regulatory requirements, and legal standards

Maintain a strong understanding of the regulatory environment and ensure compliance with all relevant policies, standards, and laws

Provide written and oral testimony to advance growth initiatives and respond to data requests from external stakeholders and regulatory bodies

Define and track key performance indicators (KPIs), including lead conversion rates, sales cycle times, customer satisfaction scores, and revenue targets

Prepare and present regular updates to senior leadership on progress against objectives

Track key performance metrics regarding sales conversion that show progress from qualified leads to active customers

Lead departmental forecasting and budgeting, ensuring initiatives remain on track and within budget

Oversee sourcing, procurement, and contractual activities for vendors implementing growth programs

Ensure all agreements are current, obligations met, and budgets maintained

Recruit, mentor, and lead a high-performing Sales and Customer Growth team

Establish clear performance goals and foster a culture of accountability, excellence, diversity, equity, and inclusion

Qualification

Sales experienceManagement experienceCRM platformsDigital transformationUtility sector knowledgeStrategic planningProject managementChange managementPublic policy engagementInterpersonal skillsCommunication skillsProblem-solving skillsNegotiation skills