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Blue Sky Bank · 4 weeks ago

Payment Solutions Manager

Tulsa, OK

Full-time

Onsite

Senior Level

5+ years exp

Blue Sky Bank is seeking a Payment Solutions Manager to lead their modern payment strategy and operations. This role involves overseeing various payment systems, managing teams, and ensuring exceptional customer experiences while maintaining compliance and operational excellence.

BankingFinanceFinancial Services

Hiring Manager

Brittany Osborne

Responsibilities

Provide strategic leadership, mentorship, and guidance to the Payment Solutions Team, fostering a culture of innovation, collaboration, accountability, and continuous improvement

Recruit, onboard, and develop high-performing teams across Payment Solutions, including Debit Card & Fraud Management, Digital Payments (Bill Pay, P2P, A2A, FedNow), and Call Center/ITM operations

Establish clear performance expectations, delegate responsibilities effectively, and hold team leaders accountable through coaching, mentoring, and performance management

Define and execute the bank’s payment strategy with input and guidance from executive management, ensuring alignment with digital banking initiatives and customer experience goals

Oversee all modern payment rails: EFT/debit cards, bill pay, P2P/A2A transfers, Zelle and FedNow

Ensure operational excellence and compliance across all payment channels, including fraud prevention and resolution

Participate in internal and external audits related to payment solutions, fraud management, and customer support functions

Collaborate with auditors and internal stakeholders to provide requested documentation and explanations

Develop and implement corrective action plans to resolve audit findings promptly and effectively

Maintain accurate records and reporting to support audit readiness and regulatory examinations

Lead the Call Center and ITM teams to deliver exceptional service to customers

Implement processes and technologies that enhance customer satisfaction and streamline support for payment-related inquiries

Monitor payment activity for fraud, conduct investigations, and coordinate recovery efforts when necessary

Partner with Treasury Management, Deposit Operations, and Business Intelligence teams to ensure seamless integration of payment solutions

Prepare and deliver accurate, timely reports on payment volumes, fraud trends, and operational performance to executive management

Identify training needs and implement programs to enhance team capabilities

Evaluate emerging payment technologies and recommend solutions to improve efficiency, security, and customer experience

Optimize performance of teams through training, supervision, discipline when necessary, and delegation of duties, establishing clearly defined responsibilities and performance expectations while assuring full compliance with all policies and procedures