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Mountain Area Health Education Center - MAHEC · 3 weeks ago

Clinical Applications Analyst I

Westridge - Asheville

Full-time

Onsite

Entry Level

$48K/yr - $48K/yr

2+ years exp

Mountain Area Health Education Center (MAHEC) is dedicated to improving healthcare through education and support. They are seeking a Clinical Applications Analyst I to maximize the effective and efficient use of clinical applications related to patient care and quality outcomes, while providing training and support to end users.

Health CareHospitalMedical

Responsibilities

Coordinates with the Clinical Applications Manager to maximize effectiveness and efficiency of the EHR system configurations

Serves as one of the primary team contacts for issues related to clinical applications

Assists staff with customizations to clinical applications, such as templates, with a focus on a design methodology to simplify data entry and extraction

Work collaboratively with IT Service Desk staff on clinical application support issues, system implementation, maintenance, service updates, and work scheduling

Develop, publish, and implement training modules and materials for new, existing and upgraded clinical applications, including all education materials, training schedules, exercises, and competency evaluations

May deploy development of quick tips, mini programs, web references, etc., which continuously expand the knowledge of clinical application workflows and efficiently integrate them into patient care processes

Create and administer training event feedback. Analyze results, make recommendations for training improvement, and integrate changes in curriculum and/or courses, taking into account varying degrees of computer literacy

Coordinates appropriate level of instructions and competence/ evaluations required for each end user

Gain an in-depth knowledge of clinical applications, operational workflows, and data analysis to maximize clinical applications to complement and improve workflows

Assist in the development of policies and procedures for the use of clinical applications and support end user accountability to those policies and procedures

Incorporate change management principles to facilitate workflow and business process changes, ensuring the success, standardization, and optimization of clinical applications

Provides end-user just in time support and education reinforcement. Provides in-person, phone, and remote application support

Actively solicits feedback to inquire of any issues, seek input for change, and observe workflows

Acts as a liaison between IT, Operations, Quality and end users

Ensure that clinical applications are used in a way to maintain patient confidentiality and privacy, in accordance with HIPAA and all other applicable regulatory agency requirements

Work directly with application vendors to ensure recommended workflows, materials, tools, etc. are used in training curriculum

Qualification

Electronic Health RecordsAllscripts Pro EHRRelational databasesTraining developmentData analysisService orientationPublic speakingCommunication skillsCritical thinkingProblem solving

Required

Bachelor's degree or 2-4 years of experience supporting Electronic Health Records

Must have knowledge and experience working with an EHR and practice management systems and their integration into a clinical practice setting

Ability to work independently, initiate, and complete tasks with minimal supervision required

Must demonstrate appropriate service orientation in all interactions

Strong critical thinking and problem solving skills required

Ability to appropriately and professionally handle multiple, competing priorities required

Knowledge and experience with relational databases, their structure, and concepts of how data is stored and retrieved required

Must have a working knowledge of current Windows version operating system environment and how files are managed

Strong facilitation skills required, as related to leading EHR-related meetings with business office staff, managers, clinical staff, and faculty physicians

Excellent oral and written communication skills required

Must demonstrate a high level of attention to detail

Must demonstrate discretion in dealing with confidential medical, fiscal, and personnel information, as is appropriate to position