E-commerce Customer Service Agent jobs in United States
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Group 1 Automotive · 10 hours ago

E-commerce Customer Service Agent

Group 1 Automotive is a leader in automotive retail, seeking an exceptional E-Commerce Customer Service Representative. The role involves overseeing customer service, order processing, and fulfillment while ensuring productivity alongside the fulfillment team.

AutomotiveRetailSales

Responsibilities

Processing all internet orders from our many customers platforms
Responding to customer emails in a timely and professional manner
Answering all incoming phone calls, processing phone orders and providing customer service resolution
Performs quality control checks on all orders fulfilled
Handle returns
Fraud detection and prevention
Taking on related projects assigned by Management and following through accordingly

Qualification

Customer serviceMicrosoft OfficeWritten communicationVerbal communicationOrganizational skills

Required

Excellent written and verbal communication
Exceptional organizational skills
Proficiency in Microsoft Office with ability to learn new systems and programs quickly

Benefits

Air-Conditioned environment
Exciting and casual work environment

Company

Group 1 Automotive

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Group 1 Automotive owns and operates about 130 franchises at approximately 100 dealerships, as well as about 25 collision service centers

Funding

Current Stage
Public Company
Total Funding
$6.5B
2025-05-30Post Ipo Debt· $3.5B
2024-07-25Post Ipo Debt· $500M
2024-04-30Post Ipo Debt· $2.5B

Leadership Team

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Daryl Kenningham
President & CEO
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Earl Hesterberg
President, Chief Executive Officer, and Board of Directors
Company data provided by crunchbase