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Regent Seven Seas Cruises · 2 weeks ago

Luxury Customer Service & Sales Specialist - Regent Cruises

Omaha, NE

Full-time

Onsite

Entry Level

1+ years exp

Regent Seven Seas Cruises is a luxury cruise line that focuses on providing exceptional customer service and a seamless booking experience. The Luxury Customer Service & Sales Specialist is responsible for building relationships with travel agents and their clients, recommending cruise products, and ensuring a smooth reservation process.

LeisureTravel

Responsibilities

Building rapport and long-term relationships with luxury cruise customers, travel agents and other partners

Using travel product expertise and knowledge of luxury destinations around the world, recommend and sell Regent Seven Seas cruise products and services to travel agents and their clients

Provide a seamless cruise and customer service experience, from the initial sales call to confirming the reservation and servicing that reservation up until the cruise begins

Create and document special requests, services and cruise "add on" purchases requested by the customer or travel agent

Maximize revenue opportunities by selling the full experience from suite upgrades, insurance policies, hotels, shore excursions, and gift items

Escalate all issues and pertinent matters to the appropriate resource to ensure resolution

Perform other job-related functions as assigned

Qualification

Sales experienceTravel reservations systemsMicrosoft applicationsCustomer relationship managementCommunication skills

Required

High School Diploma or equivalent

Minimum one year of sales experience required

Assertive sales skills and the desire to grow within the organization

Strong written and verbal communication skills to include professional telephone etiquette, email, and letter writing with correct spelling and grammar

Demonstrated knowledge of Microsoft applications including Word, Excel, and Outlook

Experience with travel reservations systems

Ability to develop and maintain professional relations with a diverse, well-traveled customer who typically is a professional, business owner, or successfully retired executive and their family and friends or travel agent

Ability to quickly learn and maintain knowledge of Regent products, services, and promotions

Ability to work well and maintain professional composure while under stress and pressure

Possess a strong drive and high energy to reach specified sales and service goals