Radiant Logic · 1 month ago
Senior Director, Professional Services and Customer Success
United States
Full-time
Remote
Director/Executive
10+ years expRadiant Logic is a company delivering enterprise-wide identity hygiene at scale. The Senior Director, Professional Services and Customer Success will lead the professional services and customer success team to ensure exceptional client satisfaction and successful adoption of Radiant Logic's solutions.
Cyber SecurityEnterprise SoftwareIdentity ManagementSoftwareVirtualization
Responsibilities
Lead and develop a distributed Professional Services (PS) team of approximately a dozen engineers across two continents
Drive successful deployment and configuration of complex enterprise software solutions for large, strategic customers
Partner closely with Sales, Product Management, and Customer Success to ensure project alignment with client expectations and business goals
Work with Customer Success Managers (CSMs) to track customer health, identify risks early, and coordinate proactive mitigation plans
Collaborate with partners and systems integrators to enable, support, and extend their implementation capabilities
Manage project scope, timelines, and budgets, balancing customer satisfaction with sustainable business practices
Establish consistent delivery methodologies, reporting metrics, and quality standards across all projects
Foster a customer-first culture focused on responsiveness, collaboration, and long-term value creation
Identify opportunities to improve operational efficiency, knowledge sharing, and team scalability
Serve as an executive point of escalation for key customer engagements
Contribute to account strategy and expansion planning in partnership with the Sales organization
Qualification
Required
10+ years of experience in Professional Services, Customer Success, or related enterprise software roles
Proven leadership experience managing global technical teams
Strong background in client engagement, project governance, and service delivery management
Experience building and supporting partnerships with systems integrators and delivery partners
Exceptional communication and stakeholder management skills
Ability to balance strategic vision with operational execution
Experience working with large enterprise customers in high-stakes, complex environments
Bachelor's degree in a technical or business discipline
Preferred
advanced degree preferred
Company
Radiant Logic
Radiant Logic, Inc. is the market-leading provider of identity data management and identity analytics solutions
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Ridgeview PartnersTA Associates
2025-04-09Private Equity
2021-05-10Private Equity
Leadership Team
Dieter Schuller
Board Advisor
Winston Bond
Technical Director, EMEA
Recent News
2025-12-16
2025-12-02
Morningstar.com
2025-08-05
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