The Salvation Army Southern California · 2 months ago
Front Desk Attendant
Ewa Beach, HI
Part-time
Onsite
Entry Level
$15/hr - $15.50/hr
2+ years expThe Salvation Army Southern California is a branch of the Christian Church focused on spiritual and physical regeneration. They are seeking a Front Desk Attendant responsible for providing exceptional customer service, managing membership sales, and ensuring a welcoming environment for guests and members at the Kroc Center Hawaii.
Non-profit Organization Management
Responsibilities
Greet members and guests as they enter Kroc Center Hawaii and ensure that members and guests feel welcome and have a positive experience
Conducts informative tours of the Kroc Center Hawaii
Provides membership information to interested parties and explains the benefits of membership to all guests and visitors
Processes membership applications and guest passes for guests and members according to established procedures
Receive payment by cash, check, credit card or debit card
Compute and record totals of transactions; issue receipts, credits or change due to guests or members utilizing the Point of Sale (POS) kiosk system
Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
Monitor and verify access of members and guests into the appropriate areas; ensure that there is no misuse or abuse of identification cards
Provides prompt, professional, and courteous customer service by knowing current program and activity offerings and helps guests and members have their inquiries effectively addressed
Promote/sell programs and special events, making insightful recommendations that reflect the needs/interests of members and guests
Promote memberships, guest passes, and retail items utilizing the POS kiosk system
Receive and answer incoming telephone calls and visitors in a friendly and businesslike manner; direct calls/inquiries to appropriate program/staff in a timely manner
Communicate with members, guests, co-workers, and the general public using appropriate verbal and written language skills
Maintains the orderliness and cleanliness of the membership lobby, front desk, and makes sure public areas are safe, clean, and neatly arranged at all times
Responsible for all opening and closing duties and securing the POS area at the end of shift
Handle and resolve member’s and guests’ complaints, by obtaining and evaluating all relevant data to handle complaints and inquiries
Follow up with members and guests to ensure high-level satisfaction and determine future requirements
Notify Member Service Manager or leads of all issues and refer guests or members to them if further action is needed
Notify the appropriate department, staff, or manager to resolve issues, or by handling simple issues personally
Assist Services Manager and leads in maintaining a membership database of records utilizing a complex computer program
Ensures confidentiality of all data
Provide administrative support to include filing, data entry and mailing
Provide back-up support for Child Watch
Adhere to The Salvation Army’s policies and procedures in handling cash and accounting procedures
Assist in the receipt and safekeep of all cash from each program venue
Assist the Member Services Manager and leads to ensure staff communicates daily with the Facilities Department to address cleanliness and maintenance related issues
Assist the Member Services Manager and leads to ensure staff exceed first-class customer service expectations
Maintains healthy relationships with coworkers by exhibiting good communications skills and positive attitude
Follow and ensure adherence to The Salvation Army Policies and Procedures
Maintain the Code of Ethics policy, which has been established for the Kroc Center Hawaii
Attend staff meetings and other administrative meetings
Maintain regular and punctual work attendance
Available to work a flexible schedule that includes working on weekends, holidays, and evenings
Perform other duties as assigned
Qualification
Required
High School Diploma or GED equivalency
Must be computer literate with proficient typing skills and the ability to use new software programs with basic training
Must have excellent telephone skills with the ability to maintain a non-judgmental attitude in working with guests, members and staff
Must possess the self-discipline necessary to perform repetitive tasks without lowering quality of work
Must have a valid driver's license and insured transportation
On an annual basis, employees are required to participate in The Salvation Army's Fleet Safety Program
The candidate chosen for this position will be required to pass a criminal history information check
Preferred
Experience with a Point of Sales (POS) system preferred
Experience in membership recruitment preferred
Two years' experience as a cashier and/or in customer service preferred
Company
The Salvation Army Southern California
The Salvation Army is one of the largest humanitarian organizations in the world. It is a sub-organization of The Salvation Army International.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$0.02MKey Investors
Federal Home Loan Bank of San Francisco
2019-09-23Grant· $0.02M
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