Direct Supply · 1 week ago
Customer Success Associate - Smart Products
Milwaukee, WI
Full-time
Onsite
New Grad, Entry LevelDirect Supply is building the future of healthcare technology with industry-leading products and solutions. In the Customer Success Associate position, you will support the fulfillment of DS smart® program orders, manage activities across quoting and billing, and identify opportunities for automation and process improvement.
E-CommerceHealth CareHospitalMedical
Responsibilities
Develop a deep understanding of the DS smart® offering, including associated products and accessories
Collaborate with cross-functional Partners by participating in team meetings and sharing best practices to support ongoing process improvements
Support product setup by assisting in the creation and loading of products into PMTs
Contribute to project kickoff by helping with quotes, placing orders, sending communications, monitoring fulfillment and backorders, and relaying key updates to the Customer Success Manager
Lead billing activities for the team, ensuring accurate and timely processing
Perform other duties as assigned to support team and customer success
Qualification
Required
Previous experience in customer service, account management, or sales
Deals with Ambiguity – Adapts smoothly to change and thrives in ambiguity, maintaining composure and productivity. Maintains progress despite incomplete information and tackles complex issues constructively
Communicates Effectively – Develops and delivers impactful communications for diverse audiences across channels. Excels in both small and large group interactions. Captures attention, actively listens, and guides discussions towards targeted goals
Provides Customer Value – Delivers cutting-edge, tech-driven solutions paired with outrageous customer service with an eye to profitability. Seizes opportunities that reward both the customer and DS, fostering robust customer relationships
Optimizes Work Processes – Streamlines workflows by harnessing data, AI, and technology. Identifies opportunities for efficiency and incorporates new processes and technology. Defines new success measures
Demonstrates excellent ability to prioritize and manage time effectively to meet competing deadlines in a fast-paced environment
Preferred
Bachelor's degree in Operations, Communication, or Business
Experience in working in a software or technology company
Benefits
Generous benefit package available.
Company
Direct Supply
The Direct Supply family of companies cares for every critical area of Senior Living, providing everything from equipment and eCommerce to
Founded in 1985
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
J
Jim Pieroth
Chief Financial Officer
C
Corey Denman
President & COO
Recent News
2025-08-24
BizTimes Milwaukee
2025-04-17
Seattle TechFlash
2025-04-15
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