Customer Success Manager (Canada) jobs in United States
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FutureFit AI · 2 weeks ago

Customer Success Manager (Canada)

positionToronto, Ontario, Canada
timeFull-time
remoteHybrid
seniorityMid Level
money$80K/yr - $100K/yr

FutureFit AI is focused on helping people secure better jobs faster and more affordably, particularly those facing barriers to opportunity. The Customer Success Manager will be responsible for managing a portfolio of Canadian customers, ensuring their success on the platform and building strong partnerships to drive retention and growth.

Artificial Intelligence (AI)Big DataHuman ResourcesInternetMachine Learning

Responsibilities

Develop and maintain strong ties with customer stakeholders. Act as their main point of contact and build trust through timely, proactive communication
Lead customers through implementation and ongoing success. Coordinate with teammates across Customer Success, Growth, Product, and Engineering to deliver results
Guide customers on how to get the most from the platform, whether that’s upskilling job seekers, improving staff capacity, or solving talent shortages
Stay current on new features and updates. Share best practices, host feedback calls, and help customers tailor the platform to their needs
Translate customer needs into insights that shape our roadmap. Ensure feedback is not just heard but acted on across the company

Qualification

Customer relationship managementProblem-solvingProject managementData interpretationConsulting experienceWorkforce developmentEmpathyEffective communicationPresentation skillsTeam collaboration

Required

Proven ability to manage customer relationships and build long-term trust with key stakeholders
Track record of solving complex problems with structured thinking and a focus on outcomes
Experience leading customer meetings and communicating clearly with executives, staff, and technical teams
Background in managing multiple projects at once, keeping timelines, deliverables, and stakeholders aligned
Exposure to strategic planning, connecting daily work to broader customer and business goals
Experience handling sensitive conversations in a way that balances empathy with accountability
Ability to create effective presentations that simplify complex ideas for a range of audiences

Preferred

Comfort interpreting data and metrics to surface insights that inform adoption, renewals, and product feedback
Consulting experience
Workforce development experience

Company

FutureFit AI

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Helping Fortune 500 companies and governments to build a FutureFit workforce by providing individuals with a ''GPS for your Career''
dateFounded in 2019
location
New York, New York, USA
people-size11-50 employees
web-link
https://www.futurefit.ai/

Funding

Current Stage
Early Stage
Total Funding
$4.56M
2022-03-29Seed· $4.56M
2021-12-17Seed

Leadership Team

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Hamoon Ekhtiari
Chief Executive Officer
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Terralynn Forsyth
Cofounder & Board Member
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Recent News

The European Financial Review
The Future of Work – How AI is Changing Our Job Search
2025-06-14
Company data provided by crunchbase